Dear Amazon Seller Performance Team,
I am writing to urgently request your help in recovering access to our Amazon Seller Central account for our business registered under:
- **LLC Name:** MGROWS LLC
- **Marketplace:** USA
[Moderator Edit: removed personal information]
The issue occurred when the account owner accidentally **closed the associated Amazon Buyer account** which used the same email address as our **Seller Central admin login**. Since then, any login attempt with that email results in this error:
> *"This email address isn’t associated with an Amazon Seller account."*
However, the Seller account itself is still active. We know this because we are able to log in via a **child/secondary user** account that has limited access (e.g. manage inventory, add products), but **we are unable to open cases or manage full settings** from there.
We urgently need your help to:
[Moderator Edit: removed personal information]
2. **Transfer primary ownership to a new email address**, which the owner can provide.
[Moderator Edit: removed personal information] is ready to submit full documentation for identity and ownership verification:
- LLC formation documents
- EIN certificate
- Utility bill or bank statement
- Driver’s license or passport
- Prior Amazon communications
Please treat this matter as **urgent**, as we are unable to fully operate or manage our business without admin access.
Thank you for your time and support.
Sincerely,
[Moderator Edit: removed personal information]
