Error 8040 , 5665. Endlessly waiting and going around in circles
Current pending case IDs : 15516163641 ; 15494585731
So my issues started about a month ago. Out of nowhere, I was no longer approved to sell under my brand name. All parent listings were destroyed, all listings were search supressed. After going back and forth with support which did not help one bit, I re-applied for brand approval. Got it. Then reuploaded all 3000 of my listings. This fixed the issue.
about 2 weeks later, I lost brand approval AGAIN. I applied for brand approval again. Got it. However, this time I could not upload my listings again to solve the issue. It still says that I'm not authorized to sell under this brand name. On the template, it shows as error 8040. When trying to list a brand new product through the other tool, it says I need to apply for brand approval. According to seller support, they say that's error 5665
Please note that this is the EXACT same loading file I used previously to upload which had no errors previously. Only now is it giving me these problems.
When I go to search supression in my inventory, they say that the color & department attributes are missing and only the brand owner can make changes. And yet, from my 3000 listings, about 20 of them are working normally and they recognize me as the brand owner for those, but not everything else.
I've seen multiple posts recently regarding a similar/same issue as this. So Mods, if you actually do take the time to read this, please DO NOT GIVE ME SOME GENERIC ADVICE. I've read all the generic advice and none of it works. THIS IS AN INTERNAL ERROR. If you have some way of actually solving it or can please escalate it and follow up with someone about what is happening, I'd greatly appreciate it. My store is dead and there is seemingly nothing I can do about it besides complain here.
Error 8040 , 5665. Endlessly waiting and going around in circles
Current pending case IDs : 15516163641 ; 15494585731
So my issues started about a month ago. Out of nowhere, I was no longer approved to sell under my brand name. All parent listings were destroyed, all listings were search supressed. After going back and forth with support which did not help one bit, I re-applied for brand approval. Got it. Then reuploaded all 3000 of my listings. This fixed the issue.
about 2 weeks later, I lost brand approval AGAIN. I applied for brand approval again. Got it. However, this time I could not upload my listings again to solve the issue. It still says that I'm not authorized to sell under this brand name. On the template, it shows as error 8040. When trying to list a brand new product through the other tool, it says I need to apply for brand approval. According to seller support, they say that's error 5665
Please note that this is the EXACT same loading file I used previously to upload which had no errors previously. Only now is it giving me these problems.
When I go to search supression in my inventory, they say that the color & department attributes are missing and only the brand owner can make changes. And yet, from my 3000 listings, about 20 of them are working normally and they recognize me as the brand owner for those, but not everything else.
I've seen multiple posts recently regarding a similar/same issue as this. So Mods, if you actually do take the time to read this, please DO NOT GIVE ME SOME GENERIC ADVICE. I've read all the generic advice and none of it works. THIS IS AN INTERNAL ERROR. If you have some way of actually solving it or can please escalate it and follow up with someone about what is happening, I'd greatly appreciate it. My store is dead and there is seemingly nothing I can do about it besides complain here.
17 replies
Seller_Cxhg8nqYX0Hww
This is happening to us also. There are multiple threads on this issue and no resolution.
Seller_Kn7PE9rhSYXk9
@Michelle_Amazon
@Danny_Amazon
@Rose_Amazon
@Charly_Amazon
@Manny_Amazon
@Nikki_Amazon
@Jameson_Amazon
Someone, ANYONE, please help. This is not the only post where people are suffering with this issue and mods are seemingly ignoring it and/or giving generic answers. It's clearly a problem with the backend and support keep giving us the run around saying stuff like '' Please wait 24 hours " and then nothing happens. My store has been dead for weeks and I can't do anything. Nobody on any post has a solution and not one single Mod is following up on this issue. A lot of older posts even have mods saying '' I will follow up with this '' and then the post is locked and no responses. PLEASE HELP SOMEONE
Seller_g5B9jmAKFQsBn
I've been dealing with the same issue for 2 months. I finally have an answer and helpful advice. The issue is most likely b/c your prefix (the first 6 or so numbers) of your GTINs from GS1 recently changed. Brand Registry likely approved your previous GTINs with a different prefix. Now that the prefix has changed, Brand Registry does not automatically approve the GTINS for your Brand. Ignore the advice you hear that the "brand" on GS1 has to indentically match your brand name on Amazon. That's not the issue, its all about the prefix. You have to submit a case through Seller Support and ask for an escalation and provide your GS1 Certificates. I have kept the same case open and just keep "asking for more help" when I have new GTINs. It has cut down the approval process from 1-2 weeks to 2-3 days. It's still a PIA, but that is your issue. I have asked that the new prefix just get blanket approval so I don't have this issue anymore but that request is still open.
Seller_xImwdHr30iANX
Same issue here. Seems to reset once a week then have to go through the rigmarole of getting variations approved again. Not sure why they designed the system this way. What is the point of separating the listings? Who does that benefit?
Manny_Amazon
Hello @Seller_Kn7PE9rhSYXk9,
I'm sorry you're running into these errors. I've contacted our partner team and requested assistance with investigating why these errors are occurring and to assist you further. I'll follow up as soon as I hear back from them.
Have a great day in the meantime.
- Manny
Manny_Amazon
Hello @Seller_Kn7PE9rhSYXk9,
I've heard back from our partner team. It appears you were able to create the ASINs as recently as July 4th, 2024. Their review of the recent feed uploads with the status of "Action required" do not show the concerned error codes 5665 or 8040. I am considering the issue resolved for you. Let me know if there's anything else I can do to help.
- Manny
