Hi – I am a new business trying to sell on Amazon North America. I have not yet sold on Amazon. I received an email that said, “An Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.” This information is inaccurate, and I am unsure where it comes from and why. This issue has been happening for two months. My first deactivation was on January 15, 2024. It took several attempts, but I was able to get it reinstated. During one of the verification processes, I was asked to “Use the below link to access the Seller Identity Verification process.” 1. Amazon North America, and 2. Amazon Australia. I accidentally clicked on the Australian marketplace, which triggered me to open a new marketplace beside my original one. I should ONLY be selling in the North America marketplace. Now, my North America marketplace is deactivated again and I don’t know if it was because of this. Now I can't close the Australia marketplace because I need to reactivate my USA (again I am not sure if this is the reason why my account was deactivated)

I did submit the requested documents, electricity bill, download phone bill, download bank account (two statements: the Amazon deposit and charge accounts), and it still needs to be reinstated. Can someone please help me? How can I close this Australia marketplace? Why did my account not get reactivated if I submitted the required documents requested?

Something to add, I live with my significant other and the electricity bill is under both of our names. Do I need to re-submit something with his information?

I created my shipping plan on March 1st and my products are expected to arrive on April 9th. this issue is stressing me out since I don’t know why my account keeps being deactivated. PLEASE HELP!

@Troy_Amazon @Steve_Amazon @Atlas_Amazon @Yokie_Amazon