审核您的亚马逊账户
ASKAxxxxCorp：您好！
我们发现您与一个以“zfkv31738/ASKA xxxx CORP”开头的账户有关。
我们收到了您提交的信息，但目前这些信息不足以让我们重新激活您的账户。
要重新激活您的账户，您首先需要针对亚马逊采取的每项措施提交一份申诉，以此来对被强制停用的任一或所有其他销售账户的所有政策违反问题提出申诉，且需要申诉成功。请按照您收到有关该账户的邮件中的说明进行操作或登录您的卖家平台账户。
第一，我前几次申诉只有和ASKA xxxx CORP一家公司相关，现在多了一个是说我和两家店铺同时相关吗？还是说这是ASKA xxxx CORP的补充信息？
第二，请亚马逊解释一下什么叫做“您首先需要针对亚马逊采取的每项措施提交一份申诉，以此来对被强制停用的任一或所有其他销售账户的所有政策违反问题提出申诉，且需要申诉成功”？这句话是什么意思？我一共只有一个地方能提交申诉，我也不明白什么叫做“每项措施”。我一直以来申诉用的途径都是这一条
“If you do not recognize the above account and believe this de-activation was in error, please submit an appeal following this link: https://sellercentral.amazon.com/performance/notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.”
请详细阐明这段话是什么意思？是要提供什么文件还是什么？
审核您的亚马逊账户
ASKAxxxxCorp：您好！
我们发现您与一个以“zfkv31738/ASKA xxxx CORP”开头的账户有关。
我们收到了您提交的信息，但目前这些信息不足以让我们重新激活您的账户。
要重新激活您的账户，您首先需要针对亚马逊采取的每项措施提交一份申诉，以此来对被强制停用的任一或所有其他销售账户的所有政策违反问题提出申诉，且需要申诉成功。请按照您收到有关该账户的邮件中的说明进行操作或登录您的卖家平台账户。
第一，我前几次申诉只有和ASKA xxxx CORP一家公司相关，现在多了一个是说我和两家店铺同时相关吗？还是说这是ASKA xxxx CORP的补充信息？
第二，请亚马逊解释一下什么叫做“您首先需要针对亚马逊采取的每项措施提交一份申诉，以此来对被强制停用的任一或所有其他销售账户的所有政策违反问题提出申诉，且需要申诉成功”？这句话是什么意思？我一共只有一个地方能提交申诉，我也不明白什么叫做“每项措施”。我一直以来申诉用的途径都是这一条
“If you do not recognize the above account and believe this de-activation was in error, please submit an appeal following this link: https://sellercentral.amazon.com/performance/notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.”
请详细阐明这段话是什么意思？是要提供什么文件还是什么？
11 replies
Troy_Amazon
Hi @ASKA_Communication_C,
In this scenario, we have found shared information between you and the account to which you are linked. This does not mean that you necessarily own the other account, but rather there is a link between the two of them. The other account has been deactivated, and due to the shared information between the two accounts, your account has also been deactivated.
Given your username and the name in the communication you have provided is the same, we have a couple of scenarios at play here. The first being you may have a completely separate account that has been deactivated. The second would be if you signed up for global selling status and accounts were created in different regional marketplaces.
In both of these scenarios, you would want to go to address the issues in the secondary account that is listed within the communication you have provided. Once you have addressed that secondary account, you can come back to your primary account to request reinstatement.
Should you have questions about reinstating the secondary account, please feel free to post them in a new thread so that we can avoid confusion between the two accounts and provide better assistance to you.
Please continue to reach out the community for further assistance.
Regards,
Troy
Troy_Amazon
Hi @ASKA_Communication_C's,
Thank you for your update. I understand you have confirmed that you have never had a separate account. Thank you for that clarification. I do have some follow up questions for you based off the remainder of your posts.
By way of clarification, can you confirm that is was your NA marketplaces that were deactivated for the relations issue, or you your primary account (whichever marketplace that happens to be) has been deactivated for the relations and your investigation found only the NA marketplaces are suffering some other kind of deactivation?
If it was your primary marketplace that was deactivated for relations and the NA marketplaces that are showing as deactivated for a separate reason, you will want to pursue reactivating the affected NA marketplaces. Once this has been accomplished, you can then request reactivation from your primary marketplace.
This is very interesting and thank you for sharing this information. I have additional follow up questions. Please consider the following:
- Do you know who these individuals are?
- How did you find them?
- Were they ever employed by your or have (legal) access to your account?
- Is there evidence to show your account may have been compromised by these individuals?
- What evidence can you share that has come to light as a result of your investigation?
- Do you know if any of these individuals posses an Amazon account?
My apologies for the many questions, but this is the kind of of information our appeals team will be requiring from any plan of action you submit for review. If you are able to show that these individuals have used your information in their endeavors, please share that information here in the thread as well (with personal information removed).
Please continue to reach out the community for further assistance.
Regards,
Troy
