Account Shut Down
Hello everyone,
I got my account shut down because i sold an item awhile ago, and i guess the product page was fake or something. When I call amazing they can't help me. Can someone PLEASE help me. I've been selling for 4 years and never have had this happen. See below the "violation"
Hello Travis Glenn/YouTellMeWhatYouNeed,
After reviewing your account and the information that you provided, we have determined that your Amazon.com selling partner account will remain deactivated. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds withholding policy":
https://sellercentral.amazon.com/gp/help/external/G9RA9LYBJ3QP27M6
Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon in a manner to avoid detection. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, you can refer to the following resources:
-- "Restricted Products":
https://sellercentral.amazon.com/gp/help/200164330
-- "Product detail page rules":
https://sellercentral.amazon.com/gp/help/G200390640
What happens if I do not send the required information?
As stated in our previous communication, your account will not be reinstated without proof of compliance with our policies.
We're here to help
If you have questions about this policy or your account, you can contact us:
https://sellercentral.amazon.com/cu/contact-us
Sincerely,
Seller Performance team
https://www.amazon.com
Account Shut Down
Hello everyone,
I got my account shut down because i sold an item awhile ago, and i guess the product page was fake or something. When I call amazing they can't help me. Can someone PLEASE help me. I've been selling for 4 years and never have had this happen. See below the "violation"
Hello Travis Glenn/YouTellMeWhatYouNeed,
After reviewing your account and the information that you provided, we have determined that your Amazon.com selling partner account will remain deactivated. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds withholding policy":
https://sellercentral.amazon.com/gp/help/external/G9RA9LYBJ3QP27M6
Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon in a manner to avoid detection. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, you can refer to the following resources:
-- "Restricted Products":
https://sellercentral.amazon.com/gp/help/200164330
-- "Product detail page rules":
https://sellercentral.amazon.com/gp/help/G200390640
What happens if I do not send the required information?
As stated in our previous communication, your account will not be reinstated without proof of compliance with our policies.
We're here to help
If you have questions about this policy or your account, you can contact us:
https://sellercentral.amazon.com/cu/contact-us
Sincerely,
Seller Performance team
https://www.amazon.com
1 reply
Atlas_Amazon
Hello @Seller_tzSGXlJIQgDzR
Thank you for the information provided regarding the issues you have been experiencing with your account and the product our team has stated is restricted. I understand there is confusion associated as there isn't a lot of information available on this concern. I do want to provide some insight based off the details you have shared to clarify the situation.
The notification indicates the listed product is not permitted from being sold on the platform. In addition, it indicates the listing was set up in a way that was intended to avoid detection of the policy it is violating. If you did list and sell this product, then you would need to provide evidence showing that it is not restricted and was not set up with the intention to avoid detection. What information have you attempted to provide for review as of now?
If sufficient details cannot be provided showing this, we cannot guarantee our team will be able to remove the restrictions associated to the concern. We do encourage you to share more information relating to the listing and your history with it.
Best,
Atlas
