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Seller_G6djZUYuFxtZh

New seller account deactivated for no reason.

I registered for a US Amazon seller account about 10 days ago and accidentally opted for global selling, which included Europe. I verified all the details in my US account, including my social security information, and everything looks good. The UK market automatically deactivates and requires a video interview, which I was fine with. I had my video interview yesterday and provided all the requested information, including details about my private label. Everything looked good.

Then, yesterday, I got this email.

Hello Seller,

Thank you for completing the video verification. After reviewing the information from your virtual identity verification, we believe or our controls identify that your account may have been used for deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.

I'm not particularly worried about the UK market; however, I believe it could eventually deactivate the US market as well. I've noticed that some UK accounts have been shut down after US sellers failed identity verification interviews, often without any clear reason. This has been very frustrating for me. My UK account was deactivated about a week ago, prior to this email, but my US account is still active.

I’m concerned about the possibility of US accounts facing the same fate and potentially getting shut down. I want to avoid a situation where I start selling soon, only to have everything go to waste—my inventory and funds—within a few weeks or months.

I was wondering if there is any difference that they said, "Your account may have been used for deceptive, fraudulent, or illegal activity. instead of "Your account has been used for deceptive, fraudulent, or illegal activity."

Any advice would be greatly appreciated. Thank you!

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Tags:Account Health, Deactivated, Seller Support, Suspended
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user profile
Seller_G6djZUYuFxtZh

New seller account deactivated for no reason.

I registered for a US Amazon seller account about 10 days ago and accidentally opted for global selling, which included Europe. I verified all the details in my US account, including my social security information, and everything looks good. The UK market automatically deactivates and requires a video interview, which I was fine with. I had my video interview yesterday and provided all the requested information, including details about my private label. Everything looked good.

Then, yesterday, I got this email.

Hello Seller,

Thank you for completing the video verification. After reviewing the information from your virtual identity verification, we believe or our controls identify that your account may have been used for deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.

I'm not particularly worried about the UK market; however, I believe it could eventually deactivate the US market as well. I've noticed that some UK accounts have been shut down after US sellers failed identity verification interviews, often without any clear reason. This has been very frustrating for me. My UK account was deactivated about a week ago, prior to this email, but my US account is still active.

I’m concerned about the possibility of US accounts facing the same fate and potentially getting shut down. I want to avoid a situation where I start selling soon, only to have everything go to waste—my inventory and funds—within a few weeks or months.

I was wondering if there is any difference that they said, "Your account may have been used for deceptive, fraudulent, or illegal activity. instead of "Your account has been used for deceptive, fraudulent, or illegal activity."

Any advice would be greatly appreciated. Thank you!

Tags:Account Health, Deactivated, Seller Support, Suspended
00
14 views
1 reply
Reply
1 reply
user profile
Sarah_Amzn

Hello @Seller_G6djZUYuFxtZh,

Thank you for posting on Forums!

This is Sarah with Amazon.

I notice you have an active thread regarding this matter in the US Forums, where you're currently working with a Community Manager.

To avoid confusion and ensure you receive the most consistent support, please continue to use that thread for any US account-related matters.

Regarding the UK account deactivation, unfortunately we cannot assist with the IPI verification process and related decisions as they are handled exclusively by the internal team.

If you believe this deactivation was made in error, I encourage you to contact the Account Health department and they will provide guidance on potential next steps.

Kind regards,

Sarah.

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Seller_G6djZUYuFxtZh

New seller account deactivated for no reason.

I registered for a US Amazon seller account about 10 days ago and accidentally opted for global selling, which included Europe. I verified all the details in my US account, including my social security information, and everything looks good. The UK market automatically deactivates and requires a video interview, which I was fine with. I had my video interview yesterday and provided all the requested information, including details about my private label. Everything looked good.

Then, yesterday, I got this email.

Hello Seller,

Thank you for completing the video verification. After reviewing the information from your virtual identity verification, we believe or our controls identify that your account may have been used for deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.

I'm not particularly worried about the UK market; however, I believe it could eventually deactivate the US market as well. I've noticed that some UK accounts have been shut down after US sellers failed identity verification interviews, often without any clear reason. This has been very frustrating for me. My UK account was deactivated about a week ago, prior to this email, but my US account is still active.

I’m concerned about the possibility of US accounts facing the same fate and potentially getting shut down. I want to avoid a situation where I start selling soon, only to have everything go to waste—my inventory and funds—within a few weeks or months.

I was wondering if there is any difference that they said, "Your account may have been used for deceptive, fraudulent, or illegal activity. instead of "Your account has been used for deceptive, fraudulent, or illegal activity."

Any advice would be greatly appreciated. Thank you!

14 views
1 reply
Tags:Account Health, Deactivated, Seller Support, Suspended
00
Reply
user profile
Seller_G6djZUYuFxtZh

New seller account deactivated for no reason.

I registered for a US Amazon seller account about 10 days ago and accidentally opted for global selling, which included Europe. I verified all the details in my US account, including my social security information, and everything looks good. The UK market automatically deactivates and requires a video interview, which I was fine with. I had my video interview yesterday and provided all the requested information, including details about my private label. Everything looked good.

Then, yesterday, I got this email.

Hello Seller,

Thank you for completing the video verification. After reviewing the information from your virtual identity verification, we believe or our controls identify that your account may have been used for deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.

I'm not particularly worried about the UK market; however, I believe it could eventually deactivate the US market as well. I've noticed that some UK accounts have been shut down after US sellers failed identity verification interviews, often without any clear reason. This has been very frustrating for me. My UK account was deactivated about a week ago, prior to this email, but my US account is still active.

I’m concerned about the possibility of US accounts facing the same fate and potentially getting shut down. I want to avoid a situation where I start selling soon, only to have everything go to waste—my inventory and funds—within a few weeks or months.

I was wondering if there is any difference that they said, "Your account may have been used for deceptive, fraudulent, or illegal activity. instead of "Your account has been used for deceptive, fraudulent, or illegal activity."

Any advice would be greatly appreciated. Thank you!

Tags:Account Health, Deactivated, Seller Support, Suspended
00
14 views
1 reply
Reply
user profile

New seller account deactivated for no reason.

by Seller_G6djZUYuFxtZh

I registered for a US Amazon seller account about 10 days ago and accidentally opted for global selling, which included Europe. I verified all the details in my US account, including my social security information, and everything looks good. The UK market automatically deactivates and requires a video interview, which I was fine with. I had my video interview yesterday and provided all the requested information, including details about my private label. Everything looked good.

Then, yesterday, I got this email.

Hello Seller,

Thank you for completing the video verification. After reviewing the information from your virtual identity verification, we believe or our controls identify that your account may have been used for deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.

I'm not particularly worried about the UK market; however, I believe it could eventually deactivate the US market as well. I've noticed that some UK accounts have been shut down after US sellers failed identity verification interviews, often without any clear reason. This has been very frustrating for me. My UK account was deactivated about a week ago, prior to this email, but my US account is still active.

I’m concerned about the possibility of US accounts facing the same fate and potentially getting shut down. I want to avoid a situation where I start selling soon, only to have everything go to waste—my inventory and funds—within a few weeks or months.

I was wondering if there is any difference that they said, "Your account may have been used for deceptive, fraudulent, or illegal activity. instead of "Your account has been used for deceptive, fraudulent, or illegal activity."

Any advice would be greatly appreciated. Thank you!

Tags:Account Health, Deactivated, Seller Support, Suspended
00
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Sarah_Amzn

Hello @Seller_G6djZUYuFxtZh,

Thank you for posting on Forums!

This is Sarah with Amazon.

I notice you have an active thread regarding this matter in the US Forums, where you're currently working with a Community Manager.

To avoid confusion and ensure you receive the most consistent support, please continue to use that thread for any US account-related matters.

Regarding the UK account deactivation, unfortunately we cannot assist with the IPI verification process and related decisions as they are handled exclusively by the internal team.

If you believe this deactivation was made in error, I encourage you to contact the Account Health department and they will provide guidance on potential next steps.

Kind regards,

Sarah.

00
Follow this discussion to be notified about new activity
user profile
Sarah_Amzn

Hello @Seller_G6djZUYuFxtZh,

Thank you for posting on Forums!

This is Sarah with Amazon.

I notice you have an active thread regarding this matter in the US Forums, where you're currently working with a Community Manager.

To avoid confusion and ensure you receive the most consistent support, please continue to use that thread for any US account-related matters.

Regarding the UK account deactivation, unfortunately we cannot assist with the IPI verification process and related decisions as they are handled exclusively by the internal team.

If you believe this deactivation was made in error, I encourage you to contact the Account Health department and they will provide guidance on potential next steps.

Kind regards,

Sarah.

00
user profile
Sarah_Amzn

Hello @Seller_G6djZUYuFxtZh,

Thank you for posting on Forums!

This is Sarah with Amazon.

I notice you have an active thread regarding this matter in the US Forums, where you're currently working with a Community Manager.

To avoid confusion and ensure you receive the most consistent support, please continue to use that thread for any US account-related matters.

Regarding the UK account deactivation, unfortunately we cannot assist with the IPI verification process and related decisions as they are handled exclusively by the internal team.

If you believe this deactivation was made in error, I encourage you to contact the Account Health department and they will provide guidance on potential next steps.

Kind regards,

Sarah.

00
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