Customer Service by Amazon CSBA!
Hello I want to know the process of enrolling into CSBA. Also I want Amazon's community managers to enlighten me on this service. How's this service opted and what benefits it gives to a seller. Also does enrolling in this service affects featured offer eligibility? I have seen a couple of account who are not facing problems related to featured offer ineligibility have enrolled in CSBA. I cannot see the option by going to Seller Central > Settings > Account Info > Your Services > Manage > Customer Service by Amazon > Opt in/out.
Customer Service by Amazon CSBA!
Hello I want to know the process of enrolling into CSBA. Also I want Amazon's community managers to enlighten me on this service. How's this service opted and what benefits it gives to a seller. Also does enrolling in this service affects featured offer eligibility? I have seen a couple of account who are not facing problems related to featured offer ineligibility have enrolled in CSBA. I cannot see the option by going to Seller Central > Settings > Account Info > Your Services > Manage > Customer Service by Amazon > Opt in/out.
5 replies
Seller_OvL8C4BJWiuS9
Tread lightly-this gives Amazon control over everything, including returns, refunds, claims...from posts I have read on here, it's a big headache as you have no control.
Seller_Hi7wbO2Kbo6bl
Amazon's solution to all complaints, or even just questions from a buyer, regarding third party sellers is to take money from the seller and give it to the buyer. Doesn't really much matter what the problem is.
CSBA allows you to pay Amazon for giving your money to buyer.
Seller_hPxAm9Wrdmspz
They will take your money, they give refunds without asking. I dont recommend you that.
Roberto_Amazon
Hello! @Seller_v6QV7ZuJpUnAZ
It seems you have already received some comments regarding the CSBA program. More to your question, adding CSBA program does not increase your featured offer eligibility.
For more information on CSBA, please see the help pages below:
Customer Service by Amazon (CSBA)
Customer service for seller-fulfilled orders
Regards,
Roberto
