SAFE-T Claim Denials & Delay
I’m writing this out of real frustration after dealing with unfair SAFE-T claim denial, and I believe it’s important to share what we’ve been going through. Maybe it helps other sellers be more aware, and maybe—just maybe—someone from Amazon will finally take notice and address these serious issues. morethan 40 days there poor service we still not recived the item back . They dont have proper replay regarding this issue. We have One more issue morethan 40 days completed the all requested documents. But there is no responds also. SAFE-T Claim they are not checking properly. bcoz of that seller will lost the product and money.
Bcoz of the couier team mistake easy ship order we lost our product and money. there is no responds from amazon. If you’re a seller who’s been through something similar, please share your experience. And if someone from the Amazon team sees this, we respectfully request you take a serious look into how these claims are being handled. This situation is unsustainable for small and mid-sized sellers like us.
Order ID: 406-9031716-2806704 - 35912-37667-4571439 - RMA ID: DcdDnYxVRRMA
Order ID: 406-4767383-6312319 - SAFE-T Claim ID: 72533-12847-9763157 - RMA ID: DyT41pxYRRMA
Thank You
SAFE-T Claim Denials & Delay
I’m writing this out of real frustration after dealing with unfair SAFE-T claim denial, and I believe it’s important to share what we’ve been going through. Maybe it helps other sellers be more aware, and maybe—just maybe—someone from Amazon will finally take notice and address these serious issues. morethan 40 days there poor service we still not recived the item back . They dont have proper replay regarding this issue. We have One more issue morethan 40 days completed the all requested documents. But there is no responds also. SAFE-T Claim they are not checking properly. bcoz of that seller will lost the product and money.
Bcoz of the couier team mistake easy ship order we lost our product and money. there is no responds from amazon. If you’re a seller who’s been through something similar, please share your experience. And if someone from the Amazon team sees this, we respectfully request you take a serious look into how these claims are being handled. This situation is unsustainable for small and mid-sized sellers like us.
Order ID: 406-9031716-2806704 - 35912-37667-4571439 - RMA ID: DcdDnYxVRRMA
Order ID: 406-4767383-6312319 - SAFE-T Claim ID: 72533-12847-9763157 - RMA ID: DyT41pxYRRMA
Thank You
6 replies
Noor_Amazon_
Hi @Seller_Do2w8d6tfCQUo,
Thanks for reaching out to the Forums.
I have checked your post along with the 2 orders mentioned:
- 406-9031716-2806704: I see that the claim is still pending, however, at some point I see you've been requested to submit a POD to the buyer including some details. Were you able to retrieve that aside from the picture already provided? For the moment, we need to wait for the claim to be resolved in order to proceed accordingly.
- 406-4767383-6312319 : the claim has been denied as the delivery tracking shows the item has been delivered. Please follow the tracking ID provided to get further insights.
Regards,
Noor
Seller_vAS26nCoBvOGA
it’s the same issue with us
We have Claims but there is no reply from Amazon
