untrue negative review
hello:
Today, I received a peculiar review. Despite being awarded five stars, the comment stated, "it not working." Upon inspecting the reviewer's history, I found a pattern of consistently leaving one-star reviews, none of which offered useful comtent. I have reason to believe this is a deliberate act, possibly stemming from a professional motive to discredit my product. Amazon has a zero-tolerance policy for fake reviews, yet my attempts to report this issue have yielded no results.
Being an honest merchant striving to enhance customer experience is incredibly challenging when individuals exploit fake reviews to tarnish your product, and Amazon fails to offer adequate assistance in such matters.
Currently, this five-star negative review is prominently displayed on the product page, significantly impacting other customers' perception of the product. Have any of you encountered a similar issue? How did you resolve it?
untrue negative review
hello:
Today, I received a peculiar review. Despite being awarded five stars, the comment stated, "it not working." Upon inspecting the reviewer's history, I found a pattern of consistently leaving one-star reviews, none of which offered useful comtent. I have reason to believe this is a deliberate act, possibly stemming from a professional motive to discredit my product. Amazon has a zero-tolerance policy for fake reviews, yet my attempts to report this issue have yielded no results.
Being an honest merchant striving to enhance customer experience is incredibly challenging when individuals exploit fake reviews to tarnish your product, and Amazon fails to offer adequate assistance in such matters.
Currently, this five-star negative review is prominently displayed on the product page, significantly impacting other customers' perception of the product. Have any of you encountered a similar issue? How did you resolve it?
7 replies
Seller_I4F6qOMmZMVoQ
Hello @Stevie_Amazon,
I hope this message finds you well. I'm reaching out to seek your assistance with fake review.
I would greatly appreciate any insights or advice you could offer. Please let me know if you're available to discuss this further at your earliest convenience.
Thank you for your time and consideration.
Best regards,
3n
Quincy_Amazon
Hello @Seller_I4F6qOMmZMVoQ
Thank you for posting your inquiry to the Forums.
If you have received a review that you believe violates our Community Guidelines, you can use the Report abuse link next to the review to report it. Alternatively, you can send an email to community-help@amazon.com, specifying the location of the content and the reason you believe it violates the guidelines.
All reports are thoroughly investigated by our team. For privacy reasons, the results of our investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
If you are still experiencing this concern and need additional assistance, please feel free to update this thread with any case ID number(s) opened with support or with the ASIN and review link and I can take a look.
Regards,
Quincy_Amazon
