Mattress Return Shipping Costs - FBA
Hi there,
We're interested in selling a product that is made from memory foam which expands once opened.
Original packaging of the item is 24 x 18 x 14 inches but once a customer wants to return it, it will be 5 x 5 feet.
Item will never fit back into the original box, so wondering what could end up being the return charges for me (seller) in this case? Especially if a customer sends it back in a really big box.
Because I purchased a memory foam mattress once and Amazon sent a company called Pilot to pick up the item and told me to enter 150 lbs for the weight. And I remember that situation, and this might end up being similar.
How much extra cost will be involved to me as the seller when they have a 3rd party pick up the return? Also, does anyone know what happens if an item gets returned over the maximum limit set by UPS?
Couldn't really get a clear answer from seller support so hoping one of you might have some direct experience/knowledge of how this could go in a worst case scenario.
Thanks in advance!
Mattress Return Shipping Costs - FBA
Hi there,
We're interested in selling a product that is made from memory foam which expands once opened.
Original packaging of the item is 24 x 18 x 14 inches but once a customer wants to return it, it will be 5 x 5 feet.
Item will never fit back into the original box, so wondering what could end up being the return charges for me (seller) in this case? Especially if a customer sends it back in a really big box.
Because I purchased a memory foam mattress once and Amazon sent a company called Pilot to pick up the item and told me to enter 150 lbs for the weight. And I remember that situation, and this might end up being similar.
How much extra cost will be involved to me as the seller when they have a 3rd party pick up the return? Also, does anyone know what happens if an item gets returned over the maximum limit set by UPS?
Couldn't really get a clear answer from seller support so hoping one of you might have some direct experience/knowledge of how this could go in a worst case scenario.
Thanks in advance!
2 replies
Seller_0rXAME9V4LQSx
You have to foot the return bill 100%. Doesn't matter if the charge is $20 or $2000.
You should also keep in mind that if the return is too much hassle to set up amazon will just refund the customer and let them keep the mattress as well.
Seller_kIukTwdhvntAp
You have posted the identical (or almost identical) question FOUR TIMES now--
FOUR weeks ago about selling them here:
https://sellercentral.amazon.com/seller-forums/discussions/t/7e854546-b0cd-498a-8722-fff2b350475b?postId=ffb63ebb-41cb-4c8d-a72a-dfbb8570246e
THREE weeks ago about return costs here:
https://sellercentral.amazon.com/seller-forums/discussions/t/8ea0cc25-f527-4f86-ab08-8df5d865beab?postId=8ea0cc25-f527-4f86-ab08-8df5d865beab
TWO weeks ago about return costs here:
https://sellercentral.amazon.com/seller-forums/discussions/t/4a606e8b-0cdb-451f-a57f-f6f747d280d1?postId=4a606e8b-0cdb-451f-a57f-f6f747d280d1
And now two hours ago here.
You apparently do NOT like all the answers that all boil down to the fact that not all items are a good fit for Amazon.
Posting multiple things about the same topic is a violation of Forum policies AND SPAM by this point.
