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Seller_QU9HDxmgwG5J3

Seller Feedback which is a product review.

I have received seller feedback for an order that essentially constitutes a product review, which, in accordance with your guidelines, should be categorized as a product review rather than seller feedback. This misclassification is adversely impacting my defect rate. The feedback was left by a customer who expressed the following:

"Like other recent reviews, I believe there have been recent knockoffs in the supply. On the right is one I had purchased previously which has noticeably better construction and print quality on the unit than the one I received on the left. The new one on the left is also noticeably longer than the first order. I requested a replacement and received another one that does not fit nor dispense water."

-Amazon's policy allows for the removal of feedback in specific cases, including when:

-The feedback contains language that is generally considered obscene or profane.

-The feedback contains personally identifiable information, such as email addresses, full names, or phone numbers.

The entirety of the feedback comment serves as a product review.

This review clearly falls under the last point, as it does not pertain to the seller's performance but rather focuses solely on the product itself.

I've previously started a case concerning this matter, but it got closed with automated responses. I respectfully ask for a human or supervisor to reevaluate this issue, especially since it could adversely affect my account's status and raise my defect rate beyond 1%. I greatly value your help in addressing this concern. Thank you for your assistance.

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Tags:Negative reviews
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Seller_QU9HDxmgwG5J3

Seller Feedback which is a product review.

I have received seller feedback for an order that essentially constitutes a product review, which, in accordance with your guidelines, should be categorized as a product review rather than seller feedback. This misclassification is adversely impacting my defect rate. The feedback was left by a customer who expressed the following:

"Like other recent reviews, I believe there have been recent knockoffs in the supply. On the right is one I had purchased previously which has noticeably better construction and print quality on the unit than the one I received on the left. The new one on the left is also noticeably longer than the first order. I requested a replacement and received another one that does not fit nor dispense water."

-Amazon's policy allows for the removal of feedback in specific cases, including when:

-The feedback contains language that is generally considered obscene or profane.

-The feedback contains personally identifiable information, such as email addresses, full names, or phone numbers.

The entirety of the feedback comment serves as a product review.

This review clearly falls under the last point, as it does not pertain to the seller's performance but rather focuses solely on the product itself.

I've previously started a case concerning this matter, but it got closed with automated responses. I respectfully ask for a human or supervisor to reevaluate this issue, especially since it could adversely affect my account's status and raise my defect rate beyond 1%. I greatly value your help in addressing this concern. Thank you for your assistance.

Tags:Negative reviews
00
31 views
2 replies
Reply
2 replies
user profile
Seller_Hi7wbO2Kbo6bl

Sorry, I am not going to be helpful.

The language indicates that there was a picture attached. I did not realize it was possible to include images with seller feedback?

Amazon does not honor their promises about feedback removal. Often.

00
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Seller_QU9HDxmgwG5J3

Seller Feedback which is a product review.

I have received seller feedback for an order that essentially constitutes a product review, which, in accordance with your guidelines, should be categorized as a product review rather than seller feedback. This misclassification is adversely impacting my defect rate. The feedback was left by a customer who expressed the following:

"Like other recent reviews, I believe there have been recent knockoffs in the supply. On the right is one I had purchased previously which has noticeably better construction and print quality on the unit than the one I received on the left. The new one on the left is also noticeably longer than the first order. I requested a replacement and received another one that does not fit nor dispense water."

-Amazon's policy allows for the removal of feedback in specific cases, including when:

-The feedback contains language that is generally considered obscene or profane.

-The feedback contains personally identifiable information, such as email addresses, full names, or phone numbers.

The entirety of the feedback comment serves as a product review.

This review clearly falls under the last point, as it does not pertain to the seller's performance but rather focuses solely on the product itself.

I've previously started a case concerning this matter, but it got closed with automated responses. I respectfully ask for a human or supervisor to reevaluate this issue, especially since it could adversely affect my account's status and raise my defect rate beyond 1%. I greatly value your help in addressing this concern. Thank you for your assistance.

31 views
2 replies
Tags:Negative reviews
00
Reply
user profile
Seller_QU9HDxmgwG5J3

Seller Feedback which is a product review.

I have received seller feedback for an order that essentially constitutes a product review, which, in accordance with your guidelines, should be categorized as a product review rather than seller feedback. This misclassification is adversely impacting my defect rate. The feedback was left by a customer who expressed the following:

"Like other recent reviews, I believe there have been recent knockoffs in the supply. On the right is one I had purchased previously which has noticeably better construction and print quality on the unit than the one I received on the left. The new one on the left is also noticeably longer than the first order. I requested a replacement and received another one that does not fit nor dispense water."

-Amazon's policy allows for the removal of feedback in specific cases, including when:

-The feedback contains language that is generally considered obscene or profane.

-The feedback contains personally identifiable information, such as email addresses, full names, or phone numbers.

The entirety of the feedback comment serves as a product review.

This review clearly falls under the last point, as it does not pertain to the seller's performance but rather focuses solely on the product itself.

I've previously started a case concerning this matter, but it got closed with automated responses. I respectfully ask for a human or supervisor to reevaluate this issue, especially since it could adversely affect my account's status and raise my defect rate beyond 1%. I greatly value your help in addressing this concern. Thank you for your assistance.

Tags:Negative reviews
00
31 views
2 replies
Reply
user profile

Seller Feedback which is a product review.

by Seller_QU9HDxmgwG5J3

I have received seller feedback for an order that essentially constitutes a product review, which, in accordance with your guidelines, should be categorized as a product review rather than seller feedback. This misclassification is adversely impacting my defect rate. The feedback was left by a customer who expressed the following:

"Like other recent reviews, I believe there have been recent knockoffs in the supply. On the right is one I had purchased previously which has noticeably better construction and print quality on the unit than the one I received on the left. The new one on the left is also noticeably longer than the first order. I requested a replacement and received another one that does not fit nor dispense water."

-Amazon's policy allows for the removal of feedback in specific cases, including when:

-The feedback contains language that is generally considered obscene or profane.

-The feedback contains personally identifiable information, such as email addresses, full names, or phone numbers.

The entirety of the feedback comment serves as a product review.

This review clearly falls under the last point, as it does not pertain to the seller's performance but rather focuses solely on the product itself.

I've previously started a case concerning this matter, but it got closed with automated responses. I respectfully ask for a human or supervisor to reevaluate this issue, especially since it could adversely affect my account's status and raise my defect rate beyond 1%. I greatly value your help in addressing this concern. Thank you for your assistance.

Tags:Negative reviews
00
31 views
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Seller_Hi7wbO2Kbo6bl

Sorry, I am not going to be helpful.

The language indicates that there was a picture attached. I did not realize it was possible to include images with seller feedback?

Amazon does not honor their promises about feedback removal. Often.

00
Follow this discussion to be notified about new activity
user profile
Seller_Hi7wbO2Kbo6bl

Sorry, I am not going to be helpful.

The language indicates that there was a picture attached. I did not realize it was possible to include images with seller feedback?

Amazon does not honor their promises about feedback removal. Often.

00
user profile
Seller_Hi7wbO2Kbo6bl

Sorry, I am not going to be helpful.

The language indicates that there was a picture attached. I did not realize it was possible to include images with seller feedback?

Amazon does not honor their promises about feedback removal. Often.

00
Reply
Follow this discussion to be notified about new activity