We’re facing an issue with the ASIN mentioned in Case ID 17315008401. As the rightful brand owner, we’re trying to replace the existing A+ Content, including the 'From the manufacturer' section, with our brand-approved content. However, we receive the error below when trying to do so:

"You are unable to add content to this ASIN because there is an existing retail contribution on this ASIN."

We have a "retail contribution" showing up in the "from the manufacturer" section. We do not have an agreement in place with Amazon for this ASIN, nor do we supply Amazon directly. Previously, another party, sold our product to Amazon.com and supplied Amazon incorrect product information through their Vendor account. However, they are no longer active and have not been for some time. We reached out to them and they told us they have lost access to edit the listing when Amazon stopped buying from them.

We need support in removing the "from the manufacter" section of our offer, since we are the admin/rights owner of the brand, and we cannot update the A+ content for our own ASINS. Amazon's solution seems to be to keep deleting our new A+ content.

Please remove this section so we, as the sole manufacturer and brand owner, can take back control of our brand and content.

In our ticket 17315008401, we reference another ticket for a seller who had the EXACT same issue, and it was resolved. We gave this ticket number to our ticket's chat and they basically told us to kick rocks. @Jim_Amazon gave the solution for Case ID: 16319423811. We used the exact words in our ticket to no avail.

@Michelle_Amazon@Jim_Amazon or any admin that can help, it would be appreciated.