contester une annulation de client
Bonjour Tout le monde,
J'ai un client qui a annulé sa commande alors que le produit a bien été livré, il est censé le recevoir dans 3 jours. Est ce que ça vous ets déjà arrivé ? Si oui est ce qu'il y a un moyen ce contester cette annulation ?
La client va recevoir mon produit gratuitement, je pers dans les 2 sens
bonne journée,
contester une annulation de client
Bonjour Tout le monde,
J'ai un client qui a annulé sa commande alors que le produit a bien été livré, il est censé le recevoir dans 3 jours. Est ce que ça vous ets déjà arrivé ? Si oui est ce qu'il y a un moyen ce contester cette annulation ?
La client va recevoir mon produit gratuitement, je pers dans les 2 sens
bonne journée,
3 replies
Seller_hOZNPw7G8FIjl
Translation:
"Hello everybody, I have a customer who cancelled his order even though the product was delivered, he is supposed to receive it in 3 days. Has this ever happened to you? If so, is there a way to challenge this cancellation? The customer will receive my product for free, I pay both ways"
Buyers can cancel or return items without giving a reason. You cannot refuse a return unless the item is handmade/personalised or for hygiene reasons (earrings).
As this is classed as a "change of mind" return, you should accept the return but the buyer has to pay the return postage.
As this is the UK sellers forum please post in English
Seller_ZVAz3d5lZuGid
The customer would not be able to cancel the order if you had already shipped it. Did he contact you to say he didn't want it ? You need to tell him to open a return request.
Julia_Amzn
Hello @Seller_7hsM5a6NMcTVy,
Thank you for posting in Seller Forums.
I suggest to reach out to the FR Seller Forums, where you will be supported by FR moderators and sellers.
All the best,
Julia.
