Lost in post - Seller Fulfilled to EU- what's the procedure for resending?
I've had a couple of items lost in post being sent to the EU.
Royal Mail International Standard.
What I have been doing, to keep everything square with EU customs, is to cancel and refund the lost order, then get the customer to place a duplicate order.
It seems clunky. Is it correct? Is there a better way?
thanks
Lost in post - Seller Fulfilled to EU- what's the procedure for resending?
I've had a couple of items lost in post being sent to the EU.
Royal Mail International Standard.
What I have been doing, to keep everything square with EU customs, is to cancel and refund the lost order, then get the customer to place a duplicate order.
It seems clunky. Is it correct? Is there a better way?
thanks
2 replies
Seller_ZVAz3d5lZuGid
Are you absolutely sure they are lost ? - many customers know how to play the system and get a freebie, especially overseas. You are correct in getting the customer to place another order, and not just send a replacement. If it is happening regularly, then it might be worth paying the extra for tracking, depending on the value of the items.
