Sales Metrics Off
Yesterday, my sales total was incorrect. Starting today, it's happening again. I've so far had one order for two decals and one pending order for one decal yet my sales breakdown total shows that I've sold 9 items totaling more in sales dollars than I actually have made.
I have opened a case 17400997181.
Are others still seeing this today as well?
Sales Metrics Off
Yesterday, my sales total was incorrect. Starting today, it's happening again. I've so far had one order for two decals and one pending order for one decal yet my sales breakdown total shows that I've sold 9 items totaling more in sales dollars than I actually have made.
I have opened a case 17400997181.
Are others still seeing this today as well?
3 replies
Seller_kQYaup2ja23Yj
Case Log response received
We understand you're contacting us about the accuracy of the Sales Insight on your Amazon Seller account.
Please follow the below instructions to troubleshoot the problem:
• Clear the cache, cookies and history within the internet browser the seller is using.
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- Each browser handles caching differently, the correct steps for the particular browser must be followed.
a. Cache
b. Cookies
c. History
• You can also try holding Ctrl+F5 on your keyboard to hard refresh the page.
• Log out of Amazon completely, including buyer accounts, and close the browser.
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KJ_Amazon
Hello @Seller_kQYaup2ja23Yj
Thank you for reporting that discrepancy between the sales information in your widget/dashboard and your actual sales.
Our partner teams are aware of the issue reported in these threads and are working now on a fix. I will provide any additional updates in those threads, and will work with our partner teams to provide any additional seller examples if needed.
The issue you report sounds like an issue that was first reported by sellers in the forums yesterday. Please review the above threads and let me know if you believe there is a different issue.
KJ_Amazon
