Unfair For High-Rate Return badge On Product Listings
CASE ID: 17464606451
Complaint ID: 17459717081
Hey Amazon,
I'm writing to express my concern regarding the high return badge on product listings.
The issue here is my listing was hijacked before (Complaint ID: 17459717081), which has caused the high return rate and caused me to have the High-Rate Return badge.
I understand the reasoning behind the high return badge. But in my case, the hijacked listing made the return rate high and caused me to have this badge. I have reported the hijacker ,and now the hijacker is gone.
But the frequently return badge is still there. So it is not fair to give me this badge because of the hijackers.
Can you please look into it?
@Manny_Amazon @Michelle_Amazon
Unfair For High-Rate Return badge On Product Listings
CASE ID: 17464606451
Complaint ID: 17459717081
Hey Amazon,
I'm writing to express my concern regarding the high return badge on product listings.
The issue here is my listing was hijacked before (Complaint ID: 17459717081), which has caused the high return rate and caused me to have the High-Rate Return badge.
I understand the reasoning behind the high return badge. But in my case, the hijacked listing made the return rate high and caused me to have this badge. I have reported the hijacker ,and now the hijacker is gone.
But the frequently return badge is still there. So it is not fair to give me this badge because of the hijackers.
Can you please look into it?
@Manny_Amazon @Michelle_Amazon
4 replies
Seller_iHod1JmniiVfP
hi, @Manny_Amazon@Michelle_Amazon, can you please look into it ? thanks
Cooper_Amazon
Good Evening @Seller_iHod1JmniiVfP,
I wanted to reach out to you and let you know I have gone ahead and escalated CASE ID 17464606451 to one of our internal teams to review. I cannot guarantee their response will change from the previous ones you have already been told, but it doesn't hurt to get a second opinion. Looking forward to follow up with you as soon as I have any news. Until then, have a great rest of your week and take care.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_iHod1JmniiVfP,
I just wanted to reach back out to you as it has been about a week. I had not heard back from the partner team in the week I last spoke to you, so I have since rerouted the case to another team for assistance. We request some additional patience at this time while the new partner team reviews the case. Thank you again for your patience and have a great rest of the week.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_iHod1JmniiVfP,
It appears you have opened a new case with Selling Partner Support via CASE ID ending in 8971.
Selling Partner Support has gone ahead and raised a technical ticket to the team in charge of the High-Rate Return badge to see if there is an opportunity to appeal the badge off your listing. Please continue to monitor CASE ID ending in 8971 until it closes out.
If you have any further questions or concerns once the case is closed that Seller Support is unable to answer, feel free to reach back out. Have a lovely rest of your evening.
Sincerely, Cooper_Amazon
