my orders never Picked up !
hi did any one face issues with order Pick up ! , i lost two orders due to easy ship - courier never show up - contact ed me to pick up the order - after i raised so many complains it ends up with NOTHING ! i m not sure what amazon support team doing
amzon charged me every order - and im claiming two cases for now due to this UNRESOLVED issue
my orders never Picked up !
hi did any one face issues with order Pick up ! , i lost two orders due to easy ship - courier never show up - contact ed me to pick up the order - after i raised so many complains it ends up with NOTHING ! i m not sure what amazon support team doing
amzon charged me every order - and im claiming two cases for now due to this UNRESOLVED issue
10 replies
Seller_CIh4kx3Cbxy2S
404-1450315-6918728. Case ID , 11141092292
404-7525316-9683551
both order never picked up and canceled
Seller_WTQyQbjEYiPVa
U should have used third party service as amazon courier is unrelaible and non existant support
Seller_o4ftfrArynqte
My suggestion is the following:
1. Get the mobile number of your delivery pick up guy next time he comes around.
2. Set your own cut off time - so if your orders are not picked up by 7pm - call your easy ship driver. Make sure he is coming to pick up.
3. If he doesn't answer you, or tells you he is not coming, then log a case with seller support (this is your back up so your account health is not affected). But more important, go to the Amazon warehouse and drop off your orders yourself - especially if they are high value or many orders and you don't want to risk cancellation.
Sadly - we always need to have a Plan B and a Plan C with Easy Ship, because they remain the most unreliable courier service in all of UAE. I think they don't understand that as sellers we are actually paying them for the service!
Seller_annBdKUbRh5lx
Yes same issue happed with us,
We were trying to schedule slot but slot was not available, order canceled and amazon charged us Order Cancellation fee.
Seller_ilKlGIeOSr01E
Our order never pick up. The agent who comes evrytime purposefully doesn't pick up our order and the products are getting returned which will never reach back. We might quit
Seller_ms3BYpK2Kt58t
1) When shipping through Amazon, you can select your own courier service. After selecting the courier, you need to take the product yourself to the courier’s office, warehouse, or head office. The courier will charge you a shipping fee and give you a tracking ID, which you can use to track your shipment.
2) The second option is to go to the Shipping section in Seller Central and choose "Amazon Pickup." In this case, Amazon will pick up the item directly from your location.
Noor_Amazon_
Hi @Seller_DZ07innIyN3tM@Seller_annBdKUbRh5lx@Seller_ilKlGIeOSr01E,
Are you using EasyShip? If yes, have you filled the Form regarding pickup issues?
Regards,
Noor
