US Store Status = inactive (Account Activation Issue)
Hi @Connor_Amazon,
My US store status is showing up as "Inactive" however Mexico and Canada are "active". I've attached a screenshot.
I also confirmed multiple times that vacation mode are "off" for all three stores.
I've filed the following cases:
15469689671 - closed as they can't help me?
15467572521 - answered and said I am able to start selling but US store status is still "Inactive"
15477905061 - remains open and pending answer
Please have a look at my case and let me know if you need any additional information. Thank you!
Reference Thread:
https://sellercentral.amazon.com/seller-forums/discussions/t/1c2b5e4f-a2f1-41db-aa87-ef923842ba73?postId=c5366875-143d-425e-aae2-f017efa41fbd
US Store Status = inactive (Account Activation Issue)
Hi @Connor_Amazon,
My US store status is showing up as "Inactive" however Mexico and Canada are "active". I've attached a screenshot.
I also confirmed multiple times that vacation mode are "off" for all three stores.
I've filed the following cases:
15469689671 - closed as they can't help me?
15467572521 - answered and said I am able to start selling but US store status is still "Inactive"
15477905061 - remains open and pending answer
Please have a look at my case and let me know if you need any additional information. Thank you!
Reference Thread:
https://sellercentral.amazon.com/seller-forums/discussions/t/1c2b5e4f-a2f1-41db-aa87-ef923842ba73?postId=c5366875-143d-425e-aae2-f017efa41fbd
10 replies
Seller_HiaAgPmBFF3Sq
click upper right the gear icon then account information and it should tell you why your inactive and how to reactivate it.
Seller_OvL8C4BJWiuS9
Have you checked your performance notifications?
Atlas_Amazon
Hello @Seller_STOWPnBQe4BZ9
"15477905061 - remains open and pending answer"
Thank you for the information provided regarding the issue with your account status. I have reviewed the information provided in the case and do see where our team is currently reviewing your situation. We do not have any updates as of now as they are reviewing the information.
I have gone ahead and engaged another community manager to further review this situation. Please continue to refer to this thread for support on this concern.
Best,
Atlas
Seller_STOWPnBQe4BZ9
To all future readers that have this exact issue and didn't know what to do or ask for. Create a ticket and state that you need Amazon support to send you another verify link.
If someone would have told me this, it would have saved me plenty of time.
