UPC error 8572, multiple products, weeks apart every single time
My frustration level is reaching an all time high. I purchase all my UPCs from GS1 like I'm supposed to: stand alone UPCs, 10 packs, with and without company prefixes. Some were "new" and others were weeks old and settle with no new updates. No matter what I do I keep getting error 8572.
"8572: You are using UPCs, EANs, ISBNs, ASINs, or JAN codes that do not match the products you are trying to list."
I have a registered brand, and the brand matches the brand on the UPC. To be fair, the first two UPCs were finally fixed after support tickets were filed, but I'm on my 3rd, and I'm still getting the error.
Is this just how this trillion dollar company does things? Automated systems that have continually be circumvented by support tickets? Is this my future with doing business on Amazon? Is there something I am doing wrong?
1 reply
Danny_Amazon
Hi there @Seller_n3mWw2UUCj6Oj- and welcome to the seller forums! We're glad to have you as part of this community, and I am sorry to hear about these UPC issues.
It can take some time for GS1 and Amazon to fully sync when new codes are generated. Did this experience improve at all in the days since this post? If not, I can help provide this help page on troubleshooting the 8572 error code in case it proves helpful. If you'd like to share the case ID you've used to discuss with support, I'd be happy to take a look at that with you as well!
Thanks,
Danny
