Subject: Locked Out and Stuck in a Catch-22: Advice Needed
Hi fellow sellers,
I’m stuck in what feels like a Catch-22 situation with my account, and I’m hoping someone here might have advice or has been through something similar.
Here’s the situation:
1. My account was locked due to a credit card issue, but I’ve resolved it by signing up for the “Pay with Account Balance” option. Unfortunately, it doesn’t seem to be working.
2. I currently have funds owed to me in my account, but I can’t access them to pay the outstanding balance on the credit card that caused the lock.
3. Meanwhile, Amazon continues to charge me for advertising campaigns. I can’t access the Advertising Console to monitor performance or pause ads, and I have no idea if the campaigns are profitable.
4. Without access to the funds Amazon owes me, I’m unable to resolve the issue fully or even ensure that I’m not losing more money.
This situation has completely locked me out of managing my business effectively. I’m hoping someone might have insights on how to resolve this or can share if they’ve faced something similar. Any tips on how to navigate this would be greatly appreciated!
Thanks in advance for your help.
Subject: Locked Out and Stuck in a Catch-22: Advice Needed
Hi fellow sellers,
I’m stuck in what feels like a Catch-22 situation with my account, and I’m hoping someone here might have advice or has been through something similar.
Here’s the situation:
1. My account was locked due to a credit card issue, but I’ve resolved it by signing up for the “Pay with Account Balance” option. Unfortunately, it doesn’t seem to be working.
2. I currently have funds owed to me in my account, but I can’t access them to pay the outstanding balance on the credit card that caused the lock.
3. Meanwhile, Amazon continues to charge me for advertising campaigns. I can’t access the Advertising Console to monitor performance or pause ads, and I have no idea if the campaigns are profitable.
4. Without access to the funds Amazon owes me, I’m unable to resolve the issue fully or even ensure that I’m not losing more money.
This situation has completely locked me out of managing my business effectively. I’m hoping someone might have insights on how to resolve this or can share if they’ve faced something similar. Any tips on how to navigate this would be greatly appreciated!
Thanks in advance for your help.
3 replies
Seller_tUP9wz4d0PcSD
Was speaking with support again...
"Strangely" the support case is "gone" from my account...
I reminded them that I had set up my account to take the charges from my seller balance…
Ask them if they could please pay themselves from that and reinstate my account.
They told me that it would be taken care of by today.
I got a message from them today saying that my MCF had been reinstated and then I tried to logon, couldn’t access it, change the credit card, And then was suspended again..
So, basically they won’t let you adjust the ad spend which means they’re keeping you hostage.
They won’t give me my money and they won’t give me access to the my account.
What would happen if some accidentally put the ad spend too high??>?
They'd get locked out..,,.
Amazon would be preventing them from resolving the situation...
Amazon would burn through all of thier inventory and keep all of thier money??
Doesn't seem possible that such a large trustworthy organization would do such an abusive thing...
must be another explanation....
Josh_Amazon
Hello @Seller_tUP9wz4d0PcSD,
This is Josh from Amazon. Thank you for contacting our Forums!
Thank you for bringing this to our attention. I've reviewed your account and can confirm that there are currently no issues related to the situation you've described. It appears that the previous problems have been resolved.
Could you please confirm if you're still experiencing any of the issues you mentioned? Are you now able to access your funds, manage your advertising campaigns, and fully operate your account?
If you're still encountering any problems, please provide the Case ID for any recent interactions you've had with Seller Support about this matter. This will allow me to investigate further and provide more specific assistance.
If everything is working as it should now, that's great news! But if you're still having trouble, don't hesitate to let me know, and we'll work on resolving any remaining issues.
Josh
