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Seller_LTNvvFJ2jqJOv

Rufus Beta

@SEAmod Immediately they need to fix the position of the pop up, it blocks the image of the item the customer is looking at.

Rufus is hampering a sale rather than helping the customer decide imo.

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2 replies
Tags:Buyer messages, Buyer product questions, Customer, Product reviews
51
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user profile
Seller_LTNvvFJ2jqJOv

Rufus Beta

@SEAmod Immediately they need to fix the position of the pop up, it blocks the image of the item the customer is looking at.

Rufus is hampering a sale rather than helping the customer decide imo.

Tags:Buyer messages, Buyer product questions, Customer, Product reviews
51
360 views
2 replies
Reply
2 replies
user profile
Joey_Amazon

Hello @Seller_LTNvvFJ2jqJOv,

Thank you for participating here at the forums! My name is Joey and I'm a Community Manager here at Amazon.

I will go ahead and escalate this issue with our internal team, thank you for bringing this to our attention.

Also, I would like to share the Rufus guidelines as well as the tool that allows you to submit a SIM ticket to report issues like this.

When submitting a ticket through the help center, please provide the following information:

  • The product ASIN.
  • A screen shot of the question and the response received.
  • The nature of the issue: You can choose from "inaccurate or outdated product information", "answer is incomplete or missing information", "response is not answering the question", or "the answer can be improved."
  • Any additional details that could be relevant along with the expected response.

To help us verify the issue and make the necessary fix, also provide any of the following:

  • A screen shot of the specific section of the ASIN listing that has the discrepancy.
  • Any product or user manuals with the relevant information.
  • Information from the manufacturer’s website.

Once you’ve submitted the issue, we will investigate it, and make any needed updates.

Thank you,

Joey

03
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user profile
Seller_LTNvvFJ2jqJOv

Rufus Beta

@SEAmod Immediately they need to fix the position of the pop up, it blocks the image of the item the customer is looking at.

Rufus is hampering a sale rather than helping the customer decide imo.

360 views
2 replies
Tags:Buyer messages, Buyer product questions, Customer, Product reviews
51
Reply
user profile
Seller_LTNvvFJ2jqJOv

Rufus Beta

@SEAmod Immediately they need to fix the position of the pop up, it blocks the image of the item the customer is looking at.

Rufus is hampering a sale rather than helping the customer decide imo.

Tags:Buyer messages, Buyer product questions, Customer, Product reviews
51
360 views
2 replies
Reply
user profile

Rufus Beta

by Seller_LTNvvFJ2jqJOv

@SEAmod Immediately they need to fix the position of the pop up, it blocks the image of the item the customer is looking at.

Rufus is hampering a sale rather than helping the customer decide imo.

Tags:Buyer messages, Buyer product questions, Customer, Product reviews
51
360 views
2 replies
Reply
2 replies
2 replies
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Joey_Amazon

Hello @Seller_LTNvvFJ2jqJOv,

Thank you for participating here at the forums! My name is Joey and I'm a Community Manager here at Amazon.

I will go ahead and escalate this issue with our internal team, thank you for bringing this to our attention.

Also, I would like to share the Rufus guidelines as well as the tool that allows you to submit a SIM ticket to report issues like this.

When submitting a ticket through the help center, please provide the following information:

  • The product ASIN.
  • A screen shot of the question and the response received.
  • The nature of the issue: You can choose from "inaccurate or outdated product information", "answer is incomplete or missing information", "response is not answering the question", or "the answer can be improved."
  • Any additional details that could be relevant along with the expected response.

To help us verify the issue and make the necessary fix, also provide any of the following:

  • A screen shot of the specific section of the ASIN listing that has the discrepancy.
  • Any product or user manuals with the relevant information.
  • Information from the manufacturer’s website.

Once you’ve submitted the issue, we will investigate it, and make any needed updates.

Thank you,

Joey

03
Follow this discussion to be notified about new activity
user profile
Joey_Amazon

Hello @Seller_LTNvvFJ2jqJOv,

Thank you for participating here at the forums! My name is Joey and I'm a Community Manager here at Amazon.

I will go ahead and escalate this issue with our internal team, thank you for bringing this to our attention.

Also, I would like to share the Rufus guidelines as well as the tool that allows you to submit a SIM ticket to report issues like this.

When submitting a ticket through the help center, please provide the following information:

  • The product ASIN.
  • A screen shot of the question and the response received.
  • The nature of the issue: You can choose from "inaccurate or outdated product information", "answer is incomplete or missing information", "response is not answering the question", or "the answer can be improved."
  • Any additional details that could be relevant along with the expected response.

To help us verify the issue and make the necessary fix, also provide any of the following:

  • A screen shot of the specific section of the ASIN listing that has the discrepancy.
  • Any product or user manuals with the relevant information.
  • Information from the manufacturer’s website.

Once you’ve submitted the issue, we will investigate it, and make any needed updates.

Thank you,

Joey

03
user profile
Joey_Amazon

Hello @Seller_LTNvvFJ2jqJOv,

Thank you for participating here at the forums! My name is Joey and I'm a Community Manager here at Amazon.

I will go ahead and escalate this issue with our internal team, thank you for bringing this to our attention.

Also, I would like to share the Rufus guidelines as well as the tool that allows you to submit a SIM ticket to report issues like this.

When submitting a ticket through the help center, please provide the following information:

  • The product ASIN.
  • A screen shot of the question and the response received.
  • The nature of the issue: You can choose from "inaccurate or outdated product information", "answer is incomplete or missing information", "response is not answering the question", or "the answer can be improved."
  • Any additional details that could be relevant along with the expected response.

To help us verify the issue and make the necessary fix, also provide any of the following:

  • A screen shot of the specific section of the ASIN listing that has the discrepancy.
  • Any product or user manuals with the relevant information.
  • Information from the manufacturer’s website.

Once you’ve submitted the issue, we will investigate it, and make any needed updates.

Thank you,

Joey

03
Reply
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