How to cancel buyer return
Well, no good deed goes unpunished!
I sold a $10 book that the buyer was unhappy with - I gave him an immediate refund, and told him to keep the book. He was happy, and left me 5 stars.
But now I can't cancel the return. From the upper right menu, Orders > Manage Returns. I click on "Complete", fill in the note to the buyer, and hit "Send." It doesn't, but adds a message at the top - "There was a system error. Please try again in 15 minutes."
I have had 4 responses from Amazon, and a 1 hour chat that resulted in support telling me to tell the buyer to cancel the return. (!!!)
Anybody have any idea what to do, short of making my buyer return the book?
How to cancel buyer return
Well, no good deed goes unpunished!
I sold a $10 book that the buyer was unhappy with - I gave him an immediate refund, and told him to keep the book. He was happy, and left me 5 stars.
But now I can't cancel the return. From the upper right menu, Orders > Manage Returns. I click on "Complete", fill in the note to the buyer, and hit "Send." It doesn't, but adds a message at the top - "There was a system error. Please try again in 15 minutes."
I have had 4 responses from Amazon, and a 1 hour chat that resulted in support telling me to tell the buyer to cancel the return. (!!!)
Anybody have any idea what to do, short of making my buyer return the book?
17 replies
Seller_N19n2Y4jEPbDZ
Sorry - that's upper LEFT menu! (The other right - ha!)
Seller_MyXY4Myx9zVcR
Other sellers have the same problem you have run into. I don't want returns of cheap books via Amazon-mandated UPS return shipping at almost 10 bucks per book.
How do we STOP this?
Amazon removes our ability to communicate with buyers so quickly after confirming shipping that we are unable to prevent the very expensive return of books we never want to see again.
Seller_rGcQW1yb6ZWbC
If the buyer doesn't return the book, the return request will eventually disappear from view. It will still be there even of you are able to close it. I have my date range set to display requests only within the last 30 days, but if I expand that, I can view all my request for the past year. Honestly, it doesn't much matter either way.
This system's issue of not being able to close the returns seems to come and go. I'd try to cancel the return request in another day or two. Keep in mind, cancelling it will not stop the buyer from returning the book if he printed the return label already. I had a similar situation - it would cost me more to have the buyer return the book than to keep it. He thought it wasn't 'right' to keep something that he technically didn't own any more. I told him it was okay, really. He returned it anyway. Ugh!!
Seller_qb9YwQ7193BDg
hahahaha a 1 hour chat for a $10 book refund cancellation
Seller_pbKX4OZnWWPxk
i meet the same issue befored ,sad there no way to solve this problem and the case no help any,return enpensive a lot than they keep it
Seller_5ewVe4WEbuypj
chose the option: "partial refund issued"
Seller_JNpMXcdRHNA4F
we have outstanding returns more than 50 days old that have not been returned and cannot close out returns either. Same info. Zero help from seller support.
Joey_Amazon
Hello @Seller_N19n2Y4jEPbDZ,
Thank you for posting your issue here at the forums!
In order to best assist you, please share the Case ID's that you already have regarding this issue.
Cheers,
Joey
Seller_FwpA1naSVnywt
Yeah, this is a legit problem. Amazon foolishly lets buyers return defective items. While EVERY single body these days has a phone. The buyers can simply take a picture and show the broken part. What are sellers supposed to do with defective products? Save on wasting for return shipping.
Instead Amazon has their bots accept pointless returns willy-nilly. While the sellers can simply take care of this.
The Amazon bots show clearly you cannot allow AI to run stuff unsupervised.
