loss of the Buy Box on Amazon FBA
Hey fellow Amazon sellers,
I'm reaching out for some advice. I've been selling on Amazon for a while now, but recently I lost the Buy Box on one of my products (Amazon FBA). It's been a few weeks and I'm still trying to figure out how to get it back. To make matters worse, I also lost the Prime logo next to the product price.
I think the price drop I offered 15% off might have contributed to this loss. I was trying to boost sales, but it seems like it backfired. I've already opened a case with Amazon, but all I got was a generic response saying that if I'm selected, they might consider giving it back. But they didn't guarantee anything.
Has anyone else experienced this? How did you manage to get your Buy Box back? Any tips or advice would be greatly appreciated.
Thanks in advance for your help!
CASE ID 15249459041
loss of the Buy Box on Amazon FBA
Hey fellow Amazon sellers,
I'm reaching out for some advice. I've been selling on Amazon for a while now, but recently I lost the Buy Box on one of my products (Amazon FBA). It's been a few weeks and I'm still trying to figure out how to get it back. To make matters worse, I also lost the Prime logo next to the product price.
I think the price drop I offered 15% off might have contributed to this loss. I was trying to boost sales, but it seems like it backfired. I've already opened a case with Amazon, but all I got was a generic response saying that if I'm selected, they might consider giving it back. But they didn't guarantee anything.
Has anyone else experienced this? How did you manage to get your Buy Box back? Any tips or advice would be greatly appreciated.
Thanks in advance for your help!
CASE ID 15249459041
1 reply
Michelle_Amazon
Hello @Seller_alf099P8xWvZ6,
Michelle at Amazon here. I have reviewed your listing and can see that you have the buy box for the ASIN that was provided in the case. I also see that you were provided the help pages on how to improve your chances to become the featured merchant which you may find helpful.
Please let me know if you have additional questions.
Regards,
Michelle
