Completing a return with a replacement request
I had a replacement request for an item that broke in transit. The buyer sent it back within the time frame and Amazon sent me a label to send out the replacement. The replacement was shipped and delivered weeks ago and it still shows an "open request". How do I complete this return?
Completing a return with a replacement request
I had a replacement request for an item that broke in transit. The buyer sent it back within the time frame and Amazon sent me a label to send out the replacement. The replacement was shipped and delivered weeks ago and it still shows an "open request". How do I complete this return?
1 reply
Quincy_Amazon
Hello @Seller_Hm68xmVfH7Tu8
Thank you for posting your inquiry to the Forums.
I would suggest opening a case with our Support team for guidance on closing the request and to troubleshoot if there is any issue. If you have already opened one and the issue is still persisting, please feel free to provide the case ID to this thread and I can take a look.
Regards,
Quincy_Amazon
