Merchant Shipping Group glitch
For some reason now it’s asking me to enter in a Merchant Shipping group when I list a product, I’m listing as seller fulfilled, which should automatically select my default shipping method, but even when I manually enter my default shipping, it gives me an error message saying it can’t accept it and I have to use my computer and continue the draft there to list the product. I spoke with chat for an hour and spoke to someone as well the next day. Still nothing has been done, I was wondering if anyone’s having the same issue.
Merchant Shipping Group glitch
For some reason now it’s asking me to enter in a Merchant Shipping group when I list a product, I’m listing as seller fulfilled, which should automatically select my default shipping method, but even when I manually enter my default shipping, it gives me an error message saying it can’t accept it and I have to use my computer and continue the draft there to list the product. I spoke with chat for an hour and spoke to someone as well the next day. Still nothing has been done, I was wondering if anyone’s having the same issue.
11 replies
Seller_msW06fkuCyRIW
It's happening to me as well. Came here to see when Amazon plans to fix it.
Seller_Hi7wbO2Kbo6bl
There are several forum reports about this. It only affects those attempting to work through the app -- not with computer interface.
KJ_Amazon
@Seller_5k9kOba3sdv64 @Seller_msW06fkuCyRIW and other sellers reporting issues with the "Merchant Shipping Group" field when listing items on the Seller App.
Thank you for reporting this issue. Our team has shared these reports with our tech partner teams, and they are investigating the issue. If you have filed a support case with screenshots and can share the Case ID here, I can include it as part of their review.
I will post updates in this and related threads as we receive them from our partner teams.
KJ_Amazon
Seller_5k9kOba3sdv64
Update, issue has been fixed, the support team came through, now when I try and list it automatically enters my default shipping method. Hope everyone else had the same result.
