Account Under Temporary Review
Received this message when all my Account Health is in great standing and my shipping metrics are above the standard that they are asking for. I have substantial amount of funds that were suppose to be free up and disburse from the previous week. I have employees, invoices and bills that need to be taken care of with that disbursement. I sent the email with information that they ask for. Can someone in Amazon help me with this matter.
Hello thegreek_spot,
Your Amazon seller account has been placed under temporary review. This review period will provide us time to confirm delivery of your recent seller-fulfilled orders. The review period should not exceed 30 days, but we will inform you if additional time is required for your temporary review. While your account is under review, funds will remain in your account, but you will not be able to receive any disbursements during the review period.
For more information, please refer to the Funds Disbursement Eligibility Policy:
https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
Once we confirm delivery of recent seller-fulfilled orders, you may proceed with funds disbursements according to your normal disbursement schedule. If you have outstanding un-shipped or open orders during this time, please continue fulfilling these. Evidence of delivery will help expedite the review of your account.
Why did this happen?
Amazon considers multiple factors when deciding if a selling account should be placed under temporary review. The Amazon help page on "Selling Account Reviews for Seller-Fulfilled Orders" (https://sellercentral.amazon.com/gp/help/G200320980) provides examples of these factors.
Maintaining a healthy account and abiding by selling best practices can minimize the likelihood that your account will be placed under review in the future. Refer to our Seller University video on "Seller Fulfillment Best Practices":
https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=eca353bf-0461-43e7-a5a4-15ab38acc463&courseId=d027e66e-d731-462a-9f0d-7afe4cbfba12
How do I expedite the review of my account?
If you believe there has been an error or you would like the review process expedited, submit an explanation to . Your explanation should include the following information:
-- Updated tracking information for recently shipped seller-fulfilled orders or verify that current uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. If you are an Amazon Easy Ship seller, confirm that you use this service for your seller-fulfilled orders as part of your submission:
-- Evidence of delivery of recently shipped seller-fulfilled orders. This may include buyer confirmation of receipt or proof of delivery documentation. If you have not already done so, you may request feedback from your buyers. When contacting a buyer, it is prohibited to pressure a buyer or offer incentives for feedback. Read the "customer product reviews" policies for more information:
-- If your account has unfulfilled orders and buyer claims or complaints that they did not receive the order, provide supporting documentation that explains the reasons for non-fulfillment of these orders.
-- If you are facing logistics issues that are causing delays to the fulfillment of your orders or resulting in non-fulfillment and proactive order cancellation, provide reasons and supporting evidence associated with these for consideration during your review. Supporting evidence may include copies of communications from the provider, invoices, bank statements, contracts, or any other evidence useful to explain what caused the delays.
-- Evidence to support the identification of your business and history of positive buyer-seller transactions. This may include business website, email, or company bank information. Ensure all applicable business information is up to date in your Seller Central account. Although this is not mandatory, this can help expedite the verification of your business and the account review process.
What happens if I do not send a sufficient explanation?
We will continue to review your account over the next 30 days for evidence that supports delivery of recent seller-fulfilled orders. Once we identify proof of delivery to customers, the review period will end and we will automatically reactivate your seller-fulfilled listings and release funds for disbursement. If we do not find sufficient evidence of delivery during this period, further action may be taken and your entire Amazon account may be permanently deactivated in accordance with the Amazon Program Policies (https://sellercentral.amazon.com/gp/help/external/G521). You will receive an email following the review period to let you know what action has been taken. If you believe you have additional evidence to support reactivation before this time, submit an appeal.
How do I send the required information?
Submit this information to . Ensure you are responding from your registered email, or include your Merchant Token Number by going to Account Info > Business Info > Merchant Token.
Has your account been reviewed in error?
If you believe there has been an error, submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate your account complies with our Selling Policies and Seller Code of Conduct.
-- How your account has not violated our policies
Account Under Temporary Review
Received this message when all my Account Health is in great standing and my shipping metrics are above the standard that they are asking for. I have substantial amount of funds that were suppose to be free up and disburse from the previous week. I have employees, invoices and bills that need to be taken care of with that disbursement. I sent the email with information that they ask for. Can someone in Amazon help me with this matter.
Hello thegreek_spot,
Your Amazon seller account has been placed under temporary review. This review period will provide us time to confirm delivery of your recent seller-fulfilled orders. The review period should not exceed 30 days, but we will inform you if additional time is required for your temporary review. While your account is under review, funds will remain in your account, but you will not be able to receive any disbursements during the review period.
For more information, please refer to the Funds Disbursement Eligibility Policy:
https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
Once we confirm delivery of recent seller-fulfilled orders, you may proceed with funds disbursements according to your normal disbursement schedule. If you have outstanding un-shipped or open orders during this time, please continue fulfilling these. Evidence of delivery will help expedite the review of your account.
Why did this happen?
Amazon considers multiple factors when deciding if a selling account should be placed under temporary review. The Amazon help page on "Selling Account Reviews for Seller-Fulfilled Orders" (https://sellercentral.amazon.com/gp/help/G200320980) provides examples of these factors.
Maintaining a healthy account and abiding by selling best practices can minimize the likelihood that your account will be placed under review in the future. Refer to our Seller University video on "Seller Fulfillment Best Practices":
https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=eca353bf-0461-43e7-a5a4-15ab38acc463&courseId=d027e66e-d731-462a-9f0d-7afe4cbfba12
How do I expedite the review of my account?
If you believe there has been an error or you would like the review process expedited, submit an explanation to . Your explanation should include the following information:
-- Updated tracking information for recently shipped seller-fulfilled orders or verify that current uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. If you are an Amazon Easy Ship seller, confirm that you use this service for your seller-fulfilled orders as part of your submission:
-- Evidence of delivery of recently shipped seller-fulfilled orders. This may include buyer confirmation of receipt or proof of delivery documentation. If you have not already done so, you may request feedback from your buyers. When contacting a buyer, it is prohibited to pressure a buyer or offer incentives for feedback. Read the "customer product reviews" policies for more information:
-- If your account has unfulfilled orders and buyer claims or complaints that they did not receive the order, provide supporting documentation that explains the reasons for non-fulfillment of these orders.
-- If you are facing logistics issues that are causing delays to the fulfillment of your orders or resulting in non-fulfillment and proactive order cancellation, provide reasons and supporting evidence associated with these for consideration during your review. Supporting evidence may include copies of communications from the provider, invoices, bank statements, contracts, or any other evidence useful to explain what caused the delays.
-- Evidence to support the identification of your business and history of positive buyer-seller transactions. This may include business website, email, or company bank information. Ensure all applicable business information is up to date in your Seller Central account. Although this is not mandatory, this can help expedite the verification of your business and the account review process.
What happens if I do not send a sufficient explanation?
We will continue to review your account over the next 30 days for evidence that supports delivery of recent seller-fulfilled orders. Once we identify proof of delivery to customers, the review period will end and we will automatically reactivate your seller-fulfilled listings and release funds for disbursement. If we do not find sufficient evidence of delivery during this period, further action may be taken and your entire Amazon account may be permanently deactivated in accordance with the Amazon Program Policies (https://sellercentral.amazon.com/gp/help/external/G521). You will receive an email following the review period to let you know what action has been taken. If you believe you have additional evidence to support reactivation before this time, submit an appeal.
How do I send the required information?
Submit this information to . Ensure you are responding from your registered email, or include your Merchant Token Number by going to Account Info > Business Info > Merchant Token.
Has your account been reviewed in error?
If you believe there has been an error, submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate your account complies with our Selling Policies and Seller Code of Conduct.
-- How your account has not violated our policies
18 replies
Cade_Amazon
Hello @Seller_h5stjN5h5p2oC,
Thank you for utilizing the seller forums.
Based off of the information and the communication you have provided, I see that your funds are being held due to your account being under review for confirming recent seller fulfilled orders.
When an account is under review, it can be due to:
- You do not have a sufficient history of past sales. This can be either because you are new to the Amazon store or you have not sold for a long period. When you are new or have been dormant, it takes time to build up a positive history of buyer-seller transactions.
- Multiple customers have indicated they did not receive the items they ordered (for example, by filing for refunds, A-to-z guarantee claims or posting negative feedback). We recommend that you work closely with your customers to resolve any issues and take steps to ensure prompt fulfillment of orders.
- There is no tracking information available on your account or the tracking information is invalid. Valid tracking information can provide assurance to your customers that their orders are on the way and help Amazon validate that an order has been delivered. To access Amazon policies on tracking information, go to Valid Tracking Rate (VTR).
- There has been an unusual change in your selling patterns. An unusual sales activity may include a recent spike in sales or significant change in the type of inventory you offer.
- You are selling higher risk items. Higher risk items may include consumer electronics, computers or trending items.
- You may be missing critical business information from your account that can help us validate positive buyer-seller history across other sales channels. Ensure that all your business information is up to date, including business website, address, and contact information, where applicable. Although this information is not mandatory it can verify your identity and expedite the review process.
What could have contributed to this? How do you make sure that you are providing the correct tracking information to amazon and to the customers?
Have you received an update from the team? If you have, please provide a screenshot of the communication you have received after you removed personal information.
The seller forums team, community and I are here to help. If you have additional questions or concerns, please let us know.
Best,
Cade
Emet_Amazon
Hello @Seller_h5stjN5h5p2oC,
Thank you for following up, it would appear that this is a different situation than earlier mentioned.
Regarding the newest notification, are you aware of any situations or occurrences where this took place? Have you looked into your orders, confirmation dates, and tracking information?
As stated in the notice, if you feel this was in error you will need to provide supporting evidence. We will commonly ask for supporting proof that all your orders were shipped then confirmed. If there were outstanding delays or issues with carriers, you would need to provide supporting evidence of this as well to show the carrier was in possession of the products.
If you identify that there was an issue, you will need to fully research the situation an ensure it does not occur again.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
