My box of items has been stuck at LAN2 for 2 months!! PLEASE HELP!!
A box of my items has been stuck at LAN2 for 2 months. I was told that I would have to wait for 60 days before Amazon could do anything about it. I was also told that my case would stay open until it was solved, but it was closed, unsolved. The Help section seems to be down today, at least for what I'm trying to do. (Surprise!)
Could someone please, please help me with this situation? Thank you
@TaylorR_Amazon
@Dominic_Amazon
@Jameson_Amazon
My box of items has been stuck at LAN2 for 2 months!! PLEASE HELP!!
A box of my items has been stuck at LAN2 for 2 months. I was told that I would have to wait for 60 days before Amazon could do anything about it. I was also told that my case would stay open until it was solved, but it was closed, unsolved. The Help section seems to be down today, at least for what I'm trying to do. (Surprise!)
Could someone please, please help me with this situation? Thank you
@TaylorR_Amazon
@Dominic_Amazon
@Jameson_Amazon
5 replies
Seller_eRqUws6X7ctFY
@TaylorR_Amazon
@Dominic_Amazon
@Jameson_Amazon
Somebody? Please?
Christine_Amazon
Hello @Seller_eRqUws6X7ctFY
Christine here from Amazon Forums.
I just came across your post.
Can you please share the case ID so I can look for you?
Christine.
Christine_Amazon
Hello @Seller_eRqUws6X7ctFY
Christine here from Amazon Forums.
I was checking the cases you shared, and I do see that in those cases were resolved 2 months ago.
In this case, in order to be able to escalate your case, we will need a case ID that has been resolved within the last 3 weeks.
I do recommend you to contact our seller support team one more time and once it is resolved let me know.
Christine.
