Help: Your account is at risk of deactivation (authentication)
May I ask for help, teachers? Due to incorrect information uploaded on the reverse side of the legal representative's ID card, the identity cannot be verified. We now need to re verify the identity information, but the system cannot upload it. Is there any way to handle this? I have asked customer service multiple times but have not received a direct response to my question. I have been waiting for further updates. May I ask if there is a risk of my account being suspended and if I can continue to ship to Amazon? Because it's almost out of stock, the experience is very bad.
Help: Your account is at risk of deactivation (authentication)
May I ask for help, teachers? Due to incorrect information uploaded on the reverse side of the legal representative's ID card, the identity cannot be verified. We now need to re verify the identity information, but the system cannot upload it. Is there any way to handle this? I have asked customer service multiple times but have not received a direct response to my question. I have been waiting for further updates. May I ask if there is a risk of my account being suspended and if I can continue to ship to Amazon? Because it's almost out of stock, the experience is very bad.
7 replies
April_Amazon
Hello @Seller_tQXYpPuuzna4z,
Thank you for reaching out about the INFORM Consumers Act verification process. We understand this compliance requirement can be both challenging and frustrating. Your identity verification has crucial steps that ensure compliance with federal regulations.
From your explanation, you uploaded incorrect information from your legal representative's ID card. What is required for identity verification is the business owners documents that will match what you provided in the business information / primary contact area. Do you have the documents that would match that information?
The person registering the account, also known as primary contact person, will need to provide two documents - an identity document and an additional document.
Company documents must include:
- Business name and address
- Company name and business scope
- Registered capital and expiration date
- Date of establishment and business license registration number
- Name of the company's legal representative and unified social credit code.
- Government seal
You may refer to this for greater detail: Global seller identity verification
Do you have this information? Have you tried to provide all of this? If you have a relevant case ID I may be able to review your specific situation with our teams. You will need all of the documentation mentioned.
I hope this may help with your understanding of what the requirements are. Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
