Products got incorrectly flagged as pesticide products
We sell massage tools/muscle scrapers. Our products got incorrectly flagged as 'pesticide products'. Now we cannot edit the listing to fix the problem and the products are unavailable for selling. I submitted a case to support yesterday and did not get anywhere (agent said there are no restrictions on our ASIN, which is incorrect). Submitted a new case today.
Case # 14651995851.
Products got incorrectly flagged as pesticide products
We sell massage tools/muscle scrapers. Our products got incorrectly flagged as 'pesticide products'. Now we cannot edit the listing to fix the problem and the products are unavailable for selling. I submitted a case to support yesterday and did not get anywhere (agent said there are no restrictions on our ASIN, which is incorrect). Submitted a new case today.
Case # 14651995851.
16 replies
Seller_rI7BZIczK8iAC
there are countless threads in this forum. Use the search bar and the time filters and you will find some ones. It's a word in your listing that triggered the bots, antimicrobial or antibacterial for example. Google also for "Amazon new restricted keywords". All these words are forbidden.
Seller_LAigNSQBmElpV
It happened to us a few times. Just keep sending them proof that the products are NOT pesticides. Links to manufacturer websites, pictures, etc. We had to prove our toys were pesticides.
Seller_z1JDNz6de1lqc
Dont you just love Amazon they are so smart!
Seller_CPLuLqJyOyMs2
This just happened to us as well. Had to take the pesticide course, and then edit the products and select 'this is not a pesticide" and "EPS Number". There are videos that explain it in depth.
Seller_2IsyAMZgtkkHG
This happened to us early on when we first started selling on Amazon, and this is how we fixed it.
Take the pesticide course in Seller Central.
Also:
Go to Inventory > Manage Inventory > Click on product image that got flagged (you may need to do this for the parent listing and child listings if relevant) > "Safety & Compliance" > Scroll down to "Pesticide Marking" > For “Pesticide Marking” choose: "EPA Registration Number", for “Pesticide Registration Status” choose: "This product is not a pesticide…..", for “Pesticide Certification Number”, write in “0” > Remember to Save.
Everything should be back to normal within a few hours.
Cooper_Amazon
Good Afternoon @Seller_Uzxn48Bu74fJc, it looks like a few of our sellers who have gone through similar situations provided great advice such as ensuring you have reviewed the Pest control products and pesticides help page and taken the Pesticides Seller eLearning Course just in case.
As @Seller_rI7BZIczK8iAC alluded to: I don't believe my product is a pesticide. Why was I sent here?
Products that make any antimicrobial, antifungal, antibacterial, or other pesticide claim (for example, products marketed to disinfect, repel insects, remove allergens, or prevent bacteria) may be considered pesticides or pesticide devices under EPA regulations. For more information, go to the EPA's Pesticides page.
Pesticide claims
A product can be classified by the EPA as a pesticide if the product claims, states, or implies, even indirectly, that it can or should be used to prevent, destroy, repel, mitigate, or take any other similar action against any kind of pest. Examples of "pests" include insects, mold, bacteria, mites, mildew, and animals. For US listings, this could appear anywhere in the detail page text, on an image, or both.
Some common pesticide claims include:
- Prevents, blocks, removes, neutralizes, or controls bacteria or other pests
- Sanitizes, disinfects, or sterilizes
- Resists mildew
- Removes or prevents mold
In addition to these common claims, there is a broad range of products that the EPA identifies as pesticides due to the specific terms used in describing the products. Here are a few examples of such claims:
- A door knob that claims to resist bacteria
- Socks or shoes that claim antimicrobial properties
- A boat or automobile cover that claims to prevent mildew
- A mattress that claims to be antibacterial
- A dehumidifier that claims to mechanically prevent mold
- A pillow case that claims to be resistant to dust mites
- A "mildew-resistant" shower curtain
I do see that you provided us with CASE ID 14651995851 (thank you for doing so in advance). The case has not yet been reviewed by the team in charge of pesticide appeals. I would encourage to continue monitoring the case and if you have any concerns regarding the outcome of the case, please follow up with us here and we can review to check for any misalignments. Hope you have a wonderful rest of your weekend! Sincerely, Cooper_Amazon
Seller_WtOwWhtSrFjva
You will have to take the course and then there is a box for epa establishment number and then this product is not a pesticide. This is the fastest way to fix it. I sell garden seeds but I have had to do this on all my listings.
Seller_p4aHGJV2iziFh
Get used to it. Amazon clearly has no plans to fix the pesticide bots.
We have had t-shirts called pesticides. We have had dog dishes called pesticides. We are currently dealing with our citrus shampoo being called a pesticide by these mis programmed bots.
We wish you luck. It usually takes about 8 messages to seller support with the same proof every time, to beat the pesticide bots.
