Advice on Reversing Account Deactivation Due to Alleged Review Manipulation
Customer: "Hello, I made multiple purchases of your products yesterday and have received them this morning. I chose your products because I like how they look and they seem to work for my needs. However, while the and the match with the wood, the wood handle of the does not. I have included a couple of pictures for reference. Do you have any with the wood handle that match more like your pictures so all my products from your company closely resemble the same quality of the darker wood with the nice dark wood grain?"
Our Response: "Hello , I apologize for the inconvenience you've experienced. Working with wood can sometimes present challenges, especially when it comes to matching specific colors. Unfortunately, I'm unable to manually select and send items to you, as all storage and shipping processes are managed by Amazon. Your satisfaction is very important to us, so we will issue a refund for the . This is the best solution we can offer at this time."
Customer: "Thank you for your quick reply. Okay. That sounds fair. How should I ship it back?"
Our Response: "Not needed to ship back. Accept this gift from us as an apology please."
Customer: Patiently waiting. Thank You."
Our Response: "We have started the refund. If you can share your honest opinion about our products and service, writing a review separately would help us a lot. Have a nice day,
I am reaching out for guidance and to share my experience concerning the recent deactivation of our Amazon seller account, which was a significant part of our business. Amazon closed our account citing review manipulation based on a few specific conversations and similar interactions. We have submitted multiple appeals, all of which were denied due to what Amazon claims is insufficient proof that we adhered to their policies.
In our defense, we provided screenshots of all relevant conversations. We believe these interactions do not violate Amazon’s policies as our requests for honest reviews were always clearly separated from any refund processes. Despite our efforts to explain this separation, it seems that Amazon still views these actions as policy violations.
Has anyone here successfully navigated a similar situation and managed to reactivate their account? Any advice on how to provide evidence or argue our case effectively would be greatly appreciated. I believe the deactivation was unfair and am looking for ways to reverse this situation.
Thank you for any insights or guidance you can provide.
Advice on Reversing Account Deactivation Due to Alleged Review Manipulation
Customer: "Hello, I made multiple purchases of your products yesterday and have received them this morning. I chose your products because I like how they look and they seem to work for my needs. However, while the and the match with the wood, the wood handle of the does not. I have included a couple of pictures for reference. Do you have any with the wood handle that match more like your pictures so all my products from your company closely resemble the same quality of the darker wood with the nice dark wood grain?"
Our Response: "Hello , I apologize for the inconvenience you've experienced. Working with wood can sometimes present challenges, especially when it comes to matching specific colors. Unfortunately, I'm unable to manually select and send items to you, as all storage and shipping processes are managed by Amazon. Your satisfaction is very important to us, so we will issue a refund for the . This is the best solution we can offer at this time."
Customer: "Thank you for your quick reply. Okay. That sounds fair. How should I ship it back?"
Our Response: "Not needed to ship back. Accept this gift from us as an apology please."
Customer: Patiently waiting. Thank You."
Our Response: "We have started the refund. If you can share your honest opinion about our products and service, writing a review separately would help us a lot. Have a nice day,
I am reaching out for guidance and to share my experience concerning the recent deactivation of our Amazon seller account, which was a significant part of our business. Amazon closed our account citing review manipulation based on a few specific conversations and similar interactions. We have submitted multiple appeals, all of which were denied due to what Amazon claims is insufficient proof that we adhered to their policies.
In our defense, we provided screenshots of all relevant conversations. We believe these interactions do not violate Amazon’s policies as our requests for honest reviews were always clearly separated from any refund processes. Despite our efforts to explain this separation, it seems that Amazon still views these actions as policy violations.
Has anyone here successfully navigated a similar situation and managed to reactivate their account? Any advice on how to provide evidence or argue our case effectively would be greatly appreciated. I believe the deactivation was unfair and am looking for ways to reverse this situation.
Thank you for any insights or guidance you can provide.
5 replies
Seller_kIukTwdhvntAp
"writing a review separately would help us a lot. Have a nice day, "
Amazon is a mystery but I'm guessing that the "would help us a lot" is being interpreted as asking ONLY for positive feedback/reviews since anything negative would certainly NOT be helpful.
Since this is a FORUM and not Amazon, only other sellers are normally here to see questions and cries for help. The occasional MOD does stop by to monitor things and maybe one will see this.
PLUS, it's a weekend and the MODS actually get some time off unlike mere sellers!
If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....
Seller_Kq4qI3DjsOJnt
@Steve_Amazonplease help Reversing Account Deactivation.This was big account we need guide
Cade_Amazon
Hello @Seller_Kq4qI3DjsOJnt,
Thank you for utilizing the seller forums.
Based off of the information you have provided, I see that your account has been deactivated due to customer review manipulation.
Per our customer product reviews policies, Violation to the policy include but not limited to:
- A seller posts a review of their own product or their competitor's product.
- A seller offers a third party a financial reward, discount, free products, or other compensation in exchange for a review on their product or their competitor’s product. This includes using services that sell customer reviews, websites, or social media groups.
- A seller offers to provide a refund or reimbursement after the buyer writes a review (including reimbursement via a non-Amazon payment method), and asks the buyer to change or remove the review, before or after the refund or reimbursement. This could be done via buyer-seller messaging on Amazon or directly contacting customers or using 3rd party services, websites, or social media groups.
- A seller uses a third-party service that offers free or discounted products tied to a review (for example, a review club that requires customers to register their Amazon public profile so that sellers can monitor their reviews).
- A family member or employee of the seller posts a review of the seller's product or a competitor's product.
- A seller asks a reviewer to change or remove their review. They might also offer a refund or other compensation to a reviewer in exchange for doing so.
- A seller diverts negative reviews to be sent to them or to a different feedback mechanism while positive reviews are sent to Amazon.
- A seller creates a variation relationship between products with the aim of manipulating reviews and boosting a product’s star rating via review aggregation.
- A seller inserts a request for a positive Amazon review or an incentive in exchange for a review into product packaging or shipping box.
- A seller uses a customer account to write or change a review on his or his competitor’s product.
If you have done any of the above, your account can be deactivated due to our zero-tolerance policy towards any customer review policy violation.
This can be seen as customer review manipulation. To address the issue and to reinstate your account, you will have to provide proof that your account complies with our policies.
Why did this happen?
We have made this decision because you have continued to manipulate ratings, feedback, or customer reviews on Amazon. We have a zero-tolerance policy towards any customer reviews violations.
This maybe the indication that the team has made the final decision to keep the account deactivated unless you can show proof as mentioned above.
I would like to thank @Seller_kIukTwdhvntAp for their assistance and guidance.
If you have additional questions or concerns, please let us know here in this thread.
Best,
Cade
