Fraudulent Global Selling Account - Amazon won't close the account without closing our US selling account
I'm beyond frustrated. I have two issues. The first is that I discovered that someone opened a global selling account for Brazil that is associated with our US selling account. I've been selling in the US for 15 years. I have never opened a global account. I contacted Seller Support repeatedly, to get the fraudulent account closed. I've been told they can't close one account without closing both. That makes no sense. Twice, they sent a link to close our selling account.
The second issue is that since I'm attempting to retire, I decided to close the account. When I fill out the closing request, I am notified I have to have a zero balance, which I understand. We currently have a small negative balance since a refund came through and Amazon charged us for warehouse fees after the last payout. I also have to wait 90 days from the last order, which I also understand (somewhat). It also says we have inventory in an Amazon warehouse. A couple months ago, I requested all inventory be returned. Unfortunately, they still show product in a warehouse that has not been returned and is also not available for sale. Several are warehouse damaged, two units show customer damaged and two units show FC processing. When I try to create a removal order, it says none of the units are available for removal. Since the last payout, they charged $1.02 for warehouse storage fees. I have no idea for what, since I requested everything be sent back in January, but I'm not fighting it because it's only $1.02 and I just want to be done with Amazon.
In the meantime, I've deleted all listings, placed the account in vacation mode and changed the password.
My concern is that if someone could create a Brazil selling account, what's to stop them from adding more listings while I wait until Amazon allows me to close the account. Also, when I hit the 90-day mark, what happens if Amazon still hasn't cleared our inventory. I'll never be able to close the account.
I desperately need an Amazon moderator to assist. If I can't get this resolved, and once I have a zero balance with Amazon, I will close my business checking account and credit card. Unfortunately, I still have a website in operation and would prefer not to close the credit card while I shut down.
Fraudulent Global Selling Account - Amazon won't close the account without closing our US selling account
I'm beyond frustrated. I have two issues. The first is that I discovered that someone opened a global selling account for Brazil that is associated with our US selling account. I've been selling in the US for 15 years. I have never opened a global account. I contacted Seller Support repeatedly, to get the fraudulent account closed. I've been told they can't close one account without closing both. That makes no sense. Twice, they sent a link to close our selling account.
The second issue is that since I'm attempting to retire, I decided to close the account. When I fill out the closing request, I am notified I have to have a zero balance, which I understand. We currently have a small negative balance since a refund came through and Amazon charged us for warehouse fees after the last payout. I also have to wait 90 days from the last order, which I also understand (somewhat). It also says we have inventory in an Amazon warehouse. A couple months ago, I requested all inventory be returned. Unfortunately, they still show product in a warehouse that has not been returned and is also not available for sale. Several are warehouse damaged, two units show customer damaged and two units show FC processing. When I try to create a removal order, it says none of the units are available for removal. Since the last payout, they charged $1.02 for warehouse storage fees. I have no idea for what, since I requested everything be sent back in January, but I'm not fighting it because it's only $1.02 and I just want to be done with Amazon.
In the meantime, I've deleted all listings, placed the account in vacation mode and changed the password.
My concern is that if someone could create a Brazil selling account, what's to stop them from adding more listings while I wait until Amazon allows me to close the account. Also, when I hit the 90-day mark, what happens if Amazon still hasn't cleared our inventory. I'll never be able to close the account.
I desperately need an Amazon moderator to assist. If I can't get this resolved, and once I have a zero balance with Amazon, I will close my business checking account and credit card. Unfortunately, I still have a website in operation and would prefer not to close the credit card while I shut down.
5 replies
Seller_OvL8C4BJWiuS9
No one created a Brazil account. From what we have heard it is slowly becoming part of the unified account (US, CA and MX).
If you search it in the forums, you will see lots of posts about it.
Seller_0rXAME9V4LQSx
We have gotten no less than 4 emails from amazon about this. Plus its been on the landing page of seller central every day for more than a week now warning you to opt out.
Opt out if still can and if not put brazil on vacation. You should double check to see if you are in the canada and mexico marketplace as well as they forced those on us quite a while back.
Micah_Amazon
Hello @Seller_JLzxMZjf5dvUl,
Thank you for your post. My apologies on the frustration that this has caused. That charge would be Amazon based on the North America Unified account which also includes Brazil. If you would like, you can down grade the plan to an individual plan with the following steps:
- On the Seller Account Information page, in the Your Services section on the left, click Manage.
- On the My Services page, click Downgrade located in the Sell on Amazon section.
- Review the terms on the next page, then click Confirm Selling Plan Change to accept the terms and switch your plan
Please let me know if you have any further questions. Happy to help.
Cheers,
Micah
