Seeking Solutions: Protecting Sellers from Abusive Buyer Behavior on Amazon
Hello fellow Amazon sellers,
I'm reaching out to the community to address a recurring issue that many of us have faced: dealing with abusive and fraudulent buyer behavior. While we strive to provide the best customer service and uphold the highest standards of professionalism, there are instances where sellers encounter buyers who engage in unacceptable conduct. This includes abusive language, unjustified returns, and fraudulent claims, which not only impact our business operations but also our mental well-being. One example of our many abusive customer encounters is attached.
Amazon's current system, which predominantly focuses on protecting and pleasing customers, often leaves us feeling vulnerable and unsupported when these challenging situations arise. While we understand and appreciate the importance of customer satisfaction, we believe that fostering a fair and respectful environment is equally crucial for sellers.
Given this context, I would like to open a dialogue with Amazon and my fellow sellers to explore what mechanisms can be implemented to offer better protection for sellers. Rather than proposing a specific solution right now, I am keen to hear from Amazon about the possible strategies or improvements that could be made to the existing system. We are looking for ways to ensure that actions are taken against buyers who consistently misuse the platform and mistreat sellers.
Moreover, I invite my fellow sellers to share their experiences and suggestions. By collecting and presenting real cases of buyer abuse, we hope to illustrate the severity of the issue and the need for more robust protective measures.
Together, let's engage in a constructive discussion to find effective solutions that support the health of our businesses and maintain Amazon's reputation as a fair marketplace for both buyers and sellers.
Thank you for your attention and contributions to this important matter.
Seeking Solutions: Protecting Sellers from Abusive Buyer Behavior on Amazon
Hello fellow Amazon sellers,
I'm reaching out to the community to address a recurring issue that many of us have faced: dealing with abusive and fraudulent buyer behavior. While we strive to provide the best customer service and uphold the highest standards of professionalism, there are instances where sellers encounter buyers who engage in unacceptable conduct. This includes abusive language, unjustified returns, and fraudulent claims, which not only impact our business operations but also our mental well-being. One example of our many abusive customer encounters is attached.
Amazon's current system, which predominantly focuses on protecting and pleasing customers, often leaves us feeling vulnerable and unsupported when these challenging situations arise. While we understand and appreciate the importance of customer satisfaction, we believe that fostering a fair and respectful environment is equally crucial for sellers.
Given this context, I would like to open a dialogue with Amazon and my fellow sellers to explore what mechanisms can be implemented to offer better protection for sellers. Rather than proposing a specific solution right now, I am keen to hear from Amazon about the possible strategies or improvements that could be made to the existing system. We are looking for ways to ensure that actions are taken against buyers who consistently misuse the platform and mistreat sellers.
Moreover, I invite my fellow sellers to share their experiences and suggestions. By collecting and presenting real cases of buyer abuse, we hope to illustrate the severity of the issue and the need for more robust protective measures.
Together, let's engage in a constructive discussion to find effective solutions that support the health of our businesses and maintain Amazon's reputation as a fair marketplace for both buyers and sellers.
Thank you for your attention and contributions to this important matter.
4 replies
Seller_TQybEo9ECvF7E
Please also note, that I tried "reporting the abuse" using the method mentioned in @Charly_Amazon's post, yet it was denied.Learn how to report an abusive behavior
Seller_vlW86xsl81nE6
I have just reported an abusive buyer, located in Sierra Madre Ca. Probably can't put his name here. He has ordered 3 expensive books over about 7 months (for me a $50 book is expensive) and each time has it a couple days and requests a return for wrong reason, like" smelly, sticky, writing, and other such reasons" These are books that have few, if any other sellers. I have taken pictures of return to show the condition and was reimbursed for return label, but I don't want to ever sell to him again. I am a very small seller and if I cancel his orders it will get me a very large percent violation. I'm sure he does this to other sellers.
I can only submit one order at a time, which is inconvenient. The buyer remarks show up in "voice of the Customer" and then I get suggestions from Amazon based on his comments, which are false. I'm sure this is a main reason why I have not been eligible for buy box since his first order 7 months ago.
Roberto_Amazon
Hello! @Seller_TQybEo9ECvF7E
This is Roberto. Thank you for bringing this for discussion, I wanted to comment here to hopefully make it visible to other sellers.
I absolutely agree that there should be better mechanisms to stop these behaviors, and this type of feedback is valuable for us, and hopefully we can hear from other members as well.
Lastly, since you have already gone through the report abuse form, I have collected the order information and forwarded a report on this matter. Although, the outcome of the report is not shared with me, actions will be taken if applicable.
Regards,
Roberto
