No Sales
Hello! I'm writing because for the past month I haven't been receiving consistent sells like I was before. Every time I reach out to Amazon regarding this matter, I get 1 sale. After I had a conversation with Amazon about my payout amount not being correct, and Amazon damaging my FBA products, my sales stopped. I also requested for my FBA product to be returned to me back in January, my product was never returned, and Amazon continues to sell it. I have reached out to Amazon multiple times about these issues, and my problem still hasn't been fixed. I read that Amazon can suppress (deactivate) products listed, and not tell the seller. This is when you don't receive any sales. I was told by Amazon on 4/23 they were going to investigate my issue and get back to me. I haven't been updated on the problem I'm having, and my sales hasn't started back up. My listed products have stopped selling completely, and I haven't violated any policies, or rules. Why are my listing suppressed?
No Sales
Hello! I'm writing because for the past month I haven't been receiving consistent sells like I was before. Every time I reach out to Amazon regarding this matter, I get 1 sale. After I had a conversation with Amazon about my payout amount not being correct, and Amazon damaging my FBA products, my sales stopped. I also requested for my FBA product to be returned to me back in January, my product was never returned, and Amazon continues to sell it. I have reached out to Amazon multiple times about these issues, and my problem still hasn't been fixed. I read that Amazon can suppress (deactivate) products listed, and not tell the seller. This is when you don't receive any sales. I was told by Amazon on 4/23 they were going to investigate my issue and get back to me. I haven't been updated on the problem I'm having, and my sales hasn't started back up. My listed products have stopped selling completely, and I haven't violated any policies, or rules. Why are my listing suppressed?
1 reply
Cooper_Amazon
Good Evening @Seller_v6lcNZh890Rpb,
It sounds like you have run into quite a few speedbumps in the last few months, but we would be happy to investigate them and see what next steps we can take to help you out.
Could you please provide me with the latest CASE ID you filed with Selling Partner Support regarding the issue you described above on this discussion so I may begin my research?
Looking forward to hearing back from you soon.
Sincerely, Cooper_Amazon
