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Seller_tulkkBZ12kdkd

Safe-T claim denied for unable to provide serial ID

The customer returned an item citing "Item defective or doesn’t work," but actually sent a different item while keeping the original item we sent. We submitted a Safe-T claim to recover the full order amount and return shipping costs upon receiving the return at our facility. However, the claim was rejected, and the Safe-T team keeps requesting a serial ID that doesn't exist, despite our efforts to appeal the original decision. The seller support agents are only advising us to appeal and wait. Can someone please investigate this matter for us?

Order number: 114-9734541-7465004

Case number: 16329422951

Safe-T claim number: 62120-27306-6948415

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6 replies
Manage Buyer Experience
Tags:Customer, Refunds, SAFE-T
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Seller_tulkkBZ12kdkd

Safe-T claim denied for unable to provide serial ID

The customer returned an item citing "Item defective or doesn’t work," but actually sent a different item while keeping the original item we sent. We submitted a Safe-T claim to recover the full order amount and return shipping costs upon receiving the return at our facility. However, the claim was rejected, and the Safe-T team keeps requesting a serial ID that doesn't exist, despite our efforts to appeal the original decision. The seller support agents are only advising us to appeal and wait. Can someone please investigate this matter for us?

Order number: 114-9734541-7465004

Case number: 16329422951

Safe-T claim number: 62120-27306-6948415

Manage Buyer Experience
Tags:Customer, Refunds, SAFE-T
10
47 views
6 replies
Reply
6 replies
user profile
Joey_Amazon
In reply to: Seller_tulkkBZ12kdkd's post

Hi @Seller_tulkkBZ12kdkd,

Thank you for being a part of the forums!

Before I begin engaging with the internal Claims team. I would like to ask, do you have evidence to proof that the product that was returned was materially different from what you shipped besides the serial number the team is asking that doesn't really apply to your case ?

In the meantime I will share best practices on how to appeal a SAFE T Claim for future reference.

Thanks,

Joey

10
user profile
Joey_Amazon
In reply to: Seller_tulkkBZ12kdkd's post

Hey @Seller_tulkkBZ12kdkd,

Sounds good, thank you for confirming.

Please allow me to connect with our internal team and review you case. I will post here any findings.

Thank you,

Joey

10
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Seller_tulkkBZ12kdkd

Safe-T claim denied for unable to provide serial ID

The customer returned an item citing "Item defective or doesn’t work," but actually sent a different item while keeping the original item we sent. We submitted a Safe-T claim to recover the full order amount and return shipping costs upon receiving the return at our facility. However, the claim was rejected, and the Safe-T team keeps requesting a serial ID that doesn't exist, despite our efforts to appeal the original decision. The seller support agents are only advising us to appeal and wait. Can someone please investigate this matter for us?

Order number: 114-9734541-7465004

Case number: 16329422951

Safe-T claim number: 62120-27306-6948415

47 views
6 replies
Manage Buyer Experience
Tags:Customer, Refunds, SAFE-T
10
Reply
user profile
Seller_tulkkBZ12kdkd

Safe-T claim denied for unable to provide serial ID

The customer returned an item citing "Item defective or doesn’t work," but actually sent a different item while keeping the original item we sent. We submitted a Safe-T claim to recover the full order amount and return shipping costs upon receiving the return at our facility. However, the claim was rejected, and the Safe-T team keeps requesting a serial ID that doesn't exist, despite our efforts to appeal the original decision. The seller support agents are only advising us to appeal and wait. Can someone please investigate this matter for us?

Order number: 114-9734541-7465004

Case number: 16329422951

Safe-T claim number: 62120-27306-6948415

Manage Buyer Experience
Tags:Customer, Refunds, SAFE-T
10
47 views
6 replies
Reply
user profile

Safe-T claim denied for unable to provide serial ID

by Seller_tulkkBZ12kdkd

The customer returned an item citing "Item defective or doesn’t work," but actually sent a different item while keeping the original item we sent. We submitted a Safe-T claim to recover the full order amount and return shipping costs upon receiving the return at our facility. However, the claim was rejected, and the Safe-T team keeps requesting a serial ID that doesn't exist, despite our efforts to appeal the original decision. The seller support agents are only advising us to appeal and wait. Can someone please investigate this matter for us?

Order number: 114-9734541-7465004

Case number: 16329422951

Safe-T claim number: 62120-27306-6948415

Manage Buyer Experience
Tags:Customer, Refunds, SAFE-T
10
47 views
6 replies
Reply
6 replies
6 replies
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Joey_Amazon
In reply to: Seller_tulkkBZ12kdkd's post

Hi @Seller_tulkkBZ12kdkd,

Thank you for being a part of the forums!

Before I begin engaging with the internal Claims team. I would like to ask, do you have evidence to proof that the product that was returned was materially different from what you shipped besides the serial number the team is asking that doesn't really apply to your case ?

In the meantime I will share best practices on how to appeal a SAFE T Claim for future reference.

Thanks,

Joey

10
user profile
Joey_Amazon
In reply to: Seller_tulkkBZ12kdkd's post

Hey @Seller_tulkkBZ12kdkd,

Sounds good, thank you for confirming.

Please allow me to connect with our internal team and review you case. I will post here any findings.

Thank you,

Joey

10
Follow this discussion to be notified about new activity
user profile
Joey_Amazon
In reply to: Seller_tulkkBZ12kdkd's post

Hi @Seller_tulkkBZ12kdkd,

Thank you for being a part of the forums!

Before I begin engaging with the internal Claims team. I would like to ask, do you have evidence to proof that the product that was returned was materially different from what you shipped besides the serial number the team is asking that doesn't really apply to your case ?

In the meantime I will share best practices on how to appeal a SAFE T Claim for future reference.

Thanks,

Joey

10
user profile
Joey_Amazon
In reply to: Seller_tulkkBZ12kdkd's post

Hi @Seller_tulkkBZ12kdkd,

Thank you for being a part of the forums!

Before I begin engaging with the internal Claims team. I would like to ask, do you have evidence to proof that the product that was returned was materially different from what you shipped besides the serial number the team is asking that doesn't really apply to your case ?

In the meantime I will share best practices on how to appeal a SAFE T Claim for future reference.

Thanks,

Joey

10
Reply
user profile
Joey_Amazon
In reply to: Seller_tulkkBZ12kdkd's post

Hey @Seller_tulkkBZ12kdkd,

Sounds good, thank you for confirming.

Please allow me to connect with our internal team and review you case. I will post here any findings.

Thank you,

Joey

10
user profile
Joey_Amazon
In reply to: Seller_tulkkBZ12kdkd's post

Hey @Seller_tulkkBZ12kdkd,

Sounds good, thank you for confirming.

Please allow me to connect with our internal team and review you case. I will post here any findings.

Thank you,

Joey

10
Reply
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