Our Amazon Account Manager has disappeared
Amazon's Global Selling team contacted us recently and offered the services of an Account Manager for the rest of the year.
We accepted the offer and had our first call. Since then I have raised a few issues we are facing. However It has been a few weeks now with no response from this manager. Has anyone else experienced these problems?
Amazon what is going on here please?
Our Amazon Account Manager has disappeared
Amazon's Global Selling team contacted us recently and offered the services of an Account Manager for the rest of the year.
We accepted the offer and had our first call. Since then I have raised a few issues we are facing. However It has been a few weeks now with no response from this manager. Has anyone else experienced these problems?
Amazon what is going on here please?
3 replies
Seller_OvL8C4BJWiuS9
This "manager" is probably gone. It's a common problem people post about; they get a case manager, and they never hear from them again. I hope you aren't paying for it.
Cade_Amazon
Hello @Seller_o2CWFeYXx6t8H,
Thank you for utilizing the seller forums. I hope all is well.
Amazon's Global Selling team contacted us recently and offered the services of an Account Manager for the rest of the year.
We accepted the offer and had our first call. Since then I have raised a few issues we are facing. However It has been a few weeks now with no response from this manager. Has anyone else experienced these problems?
I wanted to let you know that I have seen your post, however, this situation currently exceeds our ability to assist further in this space. I am transferring your information to a community manager. This way, you will be provided the best support available.
If you have additional questions or concerns, please let us know in this thread.
Best,
Cade
