Please verify my account
My inventory was stranded due to an ambiguous account verification issue.
The account verification team has asked for the following so far:
KYC documents
Bank Account information
Remove one individual as Beneficial Owner
Since my account is restricted due to failed account verification, I have been unable to upload documents or share the required information through Seller Central. Email responses from the support team have been slow and the account verification team hasn't responded in over 8 months
Please help me understand how to complete the account verification issue so my inventory is no longer stranded. I can share all the necessary information if I know what to send.
Please verify my account
My inventory was stranded due to an ambiguous account verification issue.
The account verification team has asked for the following so far:
KYC documents
Bank Account information
Remove one individual as Beneficial Owner
Since my account is restricted due to failed account verification, I have been unable to upload documents or share the required information through Seller Central. Email responses from the support team have been slow and the account verification team hasn't responded in over 8 months
Please help me understand how to complete the account verification issue so my inventory is no longer stranded. I can share all the necessary information if I know what to send.
5 replies
Levi_Dylan_Amazon
Hello @Seller_RQF92QosiGOPo,
Thank you for posting here on the forums.
I see that your account has been deactivated for verification concerns and this issue continues to remain unresolved for you. I understand that the lack of support received during this time has impacted your business so I am here to provide assistance however I can.
I have gone ahead and passed your information over to our internal team for a review. I will continue to monitor this for you and once there is an update I will let you know right away. If you see any responses via case log in the meantime please let me know as well.
I hope you have a great rest of the day and happy holidays.
Wishing you the best,
LeviDylan
Emet_Amazon
Hello @Seller_RQF92QosiGOPo,
Thank you for posting your follow up concerns and information.
Hello Dear Support Team,I have created a new case ID is 16846071251 . Could you please check all documents and could you please explain to me what you need more? I want to change my business registrated address but as you can see the attachment it is not possible to changing. Also, I can not much connecting to Amazon because there is not much options.
My registered address at the Turkey, I want to change my informations for verification. Could you please help me about that? What should I do?
Looking over your situation and case I can confirm the account is still reflecting an address in another region. At this time the only path forward would be to ensure the account information has been completely updated to reflect your address in information. You will also need to provide supporting documentation that validates your information including the address and account owner.
If the requested documentation or the account information cannot be verified, the account will remain deactivated at this time. Can you advise on why there may be inconsistencies in your account information and your documentation?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
