Why amazon India is not providing any Escalation Matrix

It is surprising that " Why amazon India is not providing any Escalation Matrix "

We are using Amazon business advisory from one year we are benefited from such services but some issue our account manager not able to resolve for the same we need escalation matrix,

After all we are paying hefty amount of service charge to Amazon Business Advisory services we need some resolution, it is better to quite the services have some resolution on our problem.

Benefits of an Amazon Business Advisory Escalation Matrix for Sellers

Faster Resolution of Issues:

A defined escalation matrix ensures your concerns are addressed promptly and efficiently. Sellers can escalate unresolved issues to higher levels without delays, minimizing downtime in business operations.

Access to Specialized Support:

Escalating through the matrix allows sellers to reach teams or advisors with expertise in specific areas such as listing optimization, account health, or payment reconciliation, ensuring a better quality of resolution.

Improved Seller Performance:

Quick resolution of problems like listing errors, account suspensions, or fulfillment delays helps maintain seller metrics (e.g., order defect rate, late shipment rate), which are critical for long-term success on Amazon.

Enhanced Trust and Transparency:

An escalation matrix builds trust between sellers and Amazon by providing clear pathways for resolving disputes or addressing grievances transparently.

Conflict Mitigation:

Sellers often face disputes regarding returns, refunds, or penalties. An escalation process allows disputes to be reviewed at a higher level, increasing the chances of fair outcomes.

Proactive Business Support:

By reaching Amazon Business advisors or higher authorities, sellers can gain strategic advice on optimizing their operations, ensuring compliance, and growing their business on the platform.

Financial Recovery:

Escalations help resolve critical issues like delayed payments, incorrect charges, or reimbursement claims, improving cash flow and overall financial health.

Tailored Guidance for High-Value Sellers:

Larger sellers or those using Amazon Business services often receive dedicated account management. An escalation process ensures priority support tailored to their unique business needs.

Legal and Compliance Safeguards:

Sellers dealing with compliance issues or policy violations benefit from a structured process to appeal decisions and demonstrate adherence to Amazon’s policies.

Competitive Edge:

Access to higher levels of Amazon's support hierarchy enables sellers to address problems before competitors, ensuring smooth operations and uninterrupted service to customers.

Although all benefit amazon advisory services not provide any escalation matrix to their manager working on our account

This are Benefit to Amazon the simple funda is " Company grow we will grow "

Will you agree or not????????????