Account deactivated for inform identity verification
My account was deactivated for inform identity verification 12 days ago. (Why do they deactivate when they can just ask for verification and deactivate when there is an issue?)
I called numerous times and was told the issue was sent to an internal team. That was 7 days ago, and 4 days ago, it was escalated. It's been 12 days, and my account is still deactivated.
I have been told again and again that there are no issues with my account and that I just need to wait. I think that waiting 12 days is more than long enough when there are no issues with my account, and the verification was completed the first day that I was asked.
Please help.
ID 17361836211
Account deactivated for inform identity verification
My account was deactivated for inform identity verification 12 days ago. (Why do they deactivate when they can just ask for verification and deactivate when there is an issue?)
I called numerous times and was told the issue was sent to an internal team. That was 7 days ago, and 4 days ago, it was escalated. It's been 12 days, and my account is still deactivated.
I have been told again and again that there are no issues with my account and that I just need to wait. I think that waiting 12 days is more than long enough when there are no issues with my account, and the verification was completed the first day that I was asked.
Please help.
ID 17361836211
13 replies
Seller_kIukTwdhvntAp
"(Why do they deactivate when they can just ask for verification and deactivate when there is an issue?) "
Because in the meantime some seller could have poisoned 100 people with toxic items.
Amazon does what they want to do to protect AMAZON.
Sellers are ALL secondary concerns.
Actually, all of us are tertiary -- PROFITS come first, buyers second.
Seller_7nQirloYJC9c7
@Emet_AmazonCan you help regarding this issue?
Seller_uHijO2ohYEPD5
when you post this issues,may be you should @ amazon related team,they can help you quickly to solve this issue
Seller_495YGZhNhhyI2
@Steve_Amazon
@LeviDylan_Amazon
@Topher_Amazon
@Cooper_Amazon
Seller_0nUIajjQdN8qs
I have just come out of this today.
If you find any option in your seller central dashboard to appeal declaring that the deactivation occurred by mistake, use that to appeal the deactivation. This is what I did after 5 weeks were passed and I had not received any email to complete the identity verification interview.
I received an email containing a link to complete the interview in 48 hours after I used the option I am referring to.
Seller_495YGZhNhhyI2
My account is still inactive after more than 30 days.
I have been sent to the identity verification team 20 times, and I got back emails from them that it's not an identity verification issue, and once in a while, I get a link telling me to reverify, which I do, and I get an automatic reply that I am verified.
This issue has been sent to an internal team and escalated to the , highest level, but I keep getting automated responses that they are working on it (over 30 days)
Please help.
ID 17495172621
@Steve_Amazon
@LeviDylan_Amazon
@Topher_Amazon
@Cooper_Amazon
Nano_Amazon
Hello @Seller_495YGZhNhhyI2
Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us, I reached out to a dedicated team to further investigate the issue and provide you with an answer as soon as possible.
Be aware that this team can contact you directly if they require additional information or need to provide a resolution.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Thanks for your patience.
Nano
Nano_Amazon
Hello @Seller_495YGZhNhhyI2
I notice that our escalations team is actively addressing this issue in the case number 17560630211. Our team will continue to work with you until they resolve the issue, so kindly respond to any requests they might have. Once the case resolves, they will also communicate the outcome.
Have a great day!
Nano
