Customer Posted an review not related to the product
A customer posted a review that isn't related to the product itself but to how it was damaged during transportation. We don't fulfill the product ourselves; we use Amazon's fulfillment services (FBA) to handle the products. Since we have no control over how the package was packed, handled, or delivered, how can we resolve this issue?
I reported it according to seller support guidelines (Case ID: 15330732621). Seller support agreed that it was an incorrect review but were not helpful in resolving the issue. I followed their guidelines to report the review. Can a moderator please help? It is ruining our business.
@Jim_Amazon@Sandy_Amazon@Dominic_Amazon@SEAmod
Customer Posted an review not related to the product
A customer posted a review that isn't related to the product itself but to how it was damaged during transportation. We don't fulfill the product ourselves; we use Amazon's fulfillment services (FBA) to handle the products. Since we have no control over how the package was packed, handled, or delivered, how can we resolve this issue?
I reported it according to seller support guidelines (Case ID: 15330732621). Seller support agreed that it was an incorrect review but were not helpful in resolving the issue. I followed their guidelines to report the review. Can a moderator please help? It is ruining our business.
@Jim_Amazon@Sandy_Amazon@Dominic_Amazon@SEAmod
2 replies
Seller_Hi7wbO2Kbo6bl
Using FBA may mean that such remarks would be struck through if left as seller feedback.
You though are asking about product review, and Amazon will not remove product review on seller behest. Only for reasons of their own.
Quincy_Amazon
Hello @Seller_8w80u2VmRcqHW
Thank you for posting your inquiry to the Forums.
If you see reviews that you think violate our Community Guidelines, use the Report abuse link next to the review to report it. You can also send email an to community-help@amazon.com, specifying the location of the content and the reason you believe it violates the guidelines.t
For privacy reasons, the results of the investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
Regards,
Quincy_Amazon
