Amazon Support Channels: Account Health Support (AHS)
Hello Sellers,
As an Amazon seller, maintaining a healthy account is crucial. Account Health Support (AHS) is a dedicated channel to help professional sellers with account health and policy compliance matters.
What AHS Covers:
- Navigating the Account Health Dashboard
- Understanding Amazon's policies and performance metrics
- Addressing violations, deactivations, and warnings
- Improving customer service and shipping performance
- Submitting information to avoid deactivation or reinstatement of accounts
What AHS Does Not Cover:
- Feedback removal or A-Z dispute
- Questions about disbursements
- FBA enquiries
- Prime Programme
- Technical issues • Account information update
- Featured Offer
- Close the account request
How to Contact AHS:
- Professional sellers can access AHS via the "Contact Us" button on their Account Health Page or the Amazon Seller App
- Provide your phone number, and an AHS specialist will contact you
- Available 7 days a week, with varying hours based on time zone and language
AHS is specifically for account health issues. For general Seller support, refer to other channels within Seller Central, such as Seller Support.
Have you ever used AHS? Let's discuss in the comments below!
Amazon Support Channels: Account Health Support (AHS)
Hello Sellers,
As an Amazon seller, maintaining a healthy account is crucial. Account Health Support (AHS) is a dedicated channel to help professional sellers with account health and policy compliance matters.
What AHS Covers:
- Navigating the Account Health Dashboard
- Understanding Amazon's policies and performance metrics
- Addressing violations, deactivations, and warnings
- Improving customer service and shipping performance
- Submitting information to avoid deactivation or reinstatement of accounts
What AHS Does Not Cover:
- Feedback removal or A-Z dispute
- Questions about disbursements
- FBA enquiries
- Prime Programme
- Technical issues • Account information update
- Featured Offer
- Close the account request
How to Contact AHS:
- Professional sellers can access AHS via the "Contact Us" button on their Account Health Page or the Amazon Seller App
- Provide your phone number, and an AHS specialist will contact you
- Available 7 days a week, with varying hours based on time zone and language
AHS is specifically for account health issues. For general Seller support, refer to other channels within Seller Central, such as Seller Support.
Have you ever used AHS? Let's discuss in the comments below!
4 replies
Seller_ZVAz3d5lZuGid
I had not realised that AHS was only available for those sellers on the professional plan - that does seem very unfair as those on the individual plan can still have Account Health issues.
OK, I appreciate that those on the pro plan pay the monthly fee, but those on the individual plan still pay additional fees, which in my opinion should be sufficient to allow a level playing field for support for ALL sellers
Seller_bEDgsbJzMLQT8
My account was deactivated because I didn't verify my identity in time, I tried to contact the account manager according to the guidelines, unfortunately the Amazon backend shows that it has successfully dialed my phone number, it can be that I didn't receive any phone call, just like this I insisted on a few days, and I still can't dial the manager's phone number to solve my problem, I don't know what to do?
Seller_7pTs15IYXmTOB
A functional seller support that offers seller centric resolutions is paramount to maintaining healthy account.
Majority, if not all problems we face are down to very messy catalogue, poor listings that buyers raises disputes about and seller support busy hiding behind misinterpreted policies and running away from all cases shutting down, marking it as answered or transferring it inappropriately.
We also really do need your Accounts health phone number to actually work!
Seller_cjMmmodK3cAUd
Amazon is {Moderator Edit inappropriate language } company. It must be stopped from operating. Governments must break up amazon in 5 different companies as below and they must not be sharing data. 1. Market Place for third party sellers
2. FBA for PRIME SELLERS and PRIME BUYERS.
3. Music & Video Sharing Online Platform.
4. Amazon store for its own products.
5. AWS
