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Seller_MedxFCuWNvXag

Payments Account Level Reserve

Hello!

All my money is in the status of "Account Level Reserve". Why?

I have a clean account health, small percentage of refunds. I started working on amazon not so long ago. I have a new item to ship on amazon. But I can't get my money and settle with the supplier.

My case - 14737080331 in "Transferred" status

Help me!

@CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon

39 views
3 replies
Account Health
Tags:Account Health, Seller Support
10
Reply
user profile
Seller_MedxFCuWNvXag

Payments Account Level Reserve

Hello!

All my money is in the status of "Account Level Reserve". Why?

I have a clean account health, small percentage of refunds. I started working on amazon not so long ago. I have a new item to ship on amazon. But I can't get my money and settle with the supplier.

My case - 14737080331 in "Transferred" status

Help me!

@CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon

Account Health
Tags:Account Health, Seller Support
10
39 views
3 replies
Reply
3 replies
user profile
Seller_MedxFCuWNvXag
In reply to: Seller_MedxFCuWNvXag's post

HELP ME!

For the next period again 0 funds are available for withdrawal!

00
user profile
Steve_Amazon
In reply to: Seller_MedxFCuWNvXag's post

Hi @Seller_MedxFCuWNvXag,

Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.

I will provide updates as I get them, however you may be contacted directly by the team so please be on the lookout for that as well.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_MedxFCuWNvXag's post

Hi @Seller_MedxFCuWNvXag,

The team has reviewed your account and advised that you will need to complete a video verification interview to reactivate the account. Please reference the performance notification sent to you on 2/13/24 to schedule the interview. Please see below for more information.

  • Click on the link provided to schedule the call. If the link does not work, try to copy and paste it in another page or browser, or go to Settings—>Business Information—>Identity Information and follow the instructions you will find in the dedicated page;
  • Once you are on the page to schedule the call, two options will appear: starting an instant call or scheduling a video call. If you have all the documents at hands and can hold a video call in the moment, check if this option is available for your region. If it is, we recommend you to join the instant video call to make the process easier and quicker. Otherwise, you can schedule a call by choosing the language you would prefer to have the call in and the date and time that best suit you. Then acknowledge and confirm your appointment.
  • A confirmation will pop up on your screen with general instructions and guidelines on how to reschedule or cancel the video call. You will also receive a confirmation email.

How to prepare for the video call:

  • Prepare the original version of the documents submitted for the registration on Amazon and have them at hand before the video call starts;
  • Make sure you join the call from a device that has 1) a front-facing camera, 2) a stable and reliable internet connection, 3) Safari browser or Google Chrome browser, depending on your device’s operating system;
  • Only original documents that were submitted at the time of registration will be accepted.
  • Ensure you speak the language you selected as preferred language before joining the call. In case you don’t and your language is not included in the drop-down menu, please bring an interpreter or a translator to the call. The SIV team supports the following languages: English, Chinese, Japanese, Türkçe, Português, Hindi, Tamil, Vietnamese, Thai, Arabic, Español, Français, Nederlands, Svenska, Polski, Italiano, Deutsch.

Please let me know if there are any questions.

Thanks,

Steve

00
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user profile
Seller_MedxFCuWNvXag

Payments Account Level Reserve

Hello!

All my money is in the status of "Account Level Reserve". Why?

I have a clean account health, small percentage of refunds. I started working on amazon not so long ago. I have a new item to ship on amazon. But I can't get my money and settle with the supplier.

My case - 14737080331 in "Transferred" status

Help me!

@CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon

39 views
3 replies
Account Health
Tags:Account Health, Seller Support
10
Reply
user profile
Seller_MedxFCuWNvXag

Payments Account Level Reserve

Hello!

All my money is in the status of "Account Level Reserve". Why?

I have a clean account health, small percentage of refunds. I started working on amazon not so long ago. I have a new item to ship on amazon. But I can't get my money and settle with the supplier.

My case - 14737080331 in "Transferred" status

Help me!

@CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon

Account Health
Tags:Account Health, Seller Support
10
39 views
3 replies
Reply
user profile

Payments Account Level Reserve

by Seller_MedxFCuWNvXag

Hello!

All my money is in the status of "Account Level Reserve". Why?

I have a clean account health, small percentage of refunds. I started working on amazon not so long ago. I have a new item to ship on amazon. But I can't get my money and settle with the supplier.

My case - 14737080331 in "Transferred" status

Help me!

@CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon

Account Health
Tags:Account Health, Seller Support
10
39 views
3 replies
Reply
3 replies
3 replies
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user profile
Seller_MedxFCuWNvXag
In reply to: Seller_MedxFCuWNvXag's post

HELP ME!

For the next period again 0 funds are available for withdrawal!

00
user profile
Steve_Amazon
In reply to: Seller_MedxFCuWNvXag's post

Hi @Seller_MedxFCuWNvXag,

Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.

I will provide updates as I get them, however you may be contacted directly by the team so please be on the lookout for that as well.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_MedxFCuWNvXag's post

Hi @Seller_MedxFCuWNvXag,

The team has reviewed your account and advised that you will need to complete a video verification interview to reactivate the account. Please reference the performance notification sent to you on 2/13/24 to schedule the interview. Please see below for more information.

  • Click on the link provided to schedule the call. If the link does not work, try to copy and paste it in another page or browser, or go to Settings—>Business Information—>Identity Information and follow the instructions you will find in the dedicated page;
  • Once you are on the page to schedule the call, two options will appear: starting an instant call or scheduling a video call. If you have all the documents at hands and can hold a video call in the moment, check if this option is available for your region. If it is, we recommend you to join the instant video call to make the process easier and quicker. Otherwise, you can schedule a call by choosing the language you would prefer to have the call in and the date and time that best suit you. Then acknowledge and confirm your appointment.
  • A confirmation will pop up on your screen with general instructions and guidelines on how to reschedule or cancel the video call. You will also receive a confirmation email.

How to prepare for the video call:

  • Prepare the original version of the documents submitted for the registration on Amazon and have them at hand before the video call starts;
  • Make sure you join the call from a device that has 1) a front-facing camera, 2) a stable and reliable internet connection, 3) Safari browser or Google Chrome browser, depending on your device’s operating system;
  • Only original documents that were submitted at the time of registration will be accepted.
  • Ensure you speak the language you selected as preferred language before joining the call. In case you don’t and your language is not included in the drop-down menu, please bring an interpreter or a translator to the call. The SIV team supports the following languages: English, Chinese, Japanese, Türkçe, Português, Hindi, Tamil, Vietnamese, Thai, Arabic, Español, Français, Nederlands, Svenska, Polski, Italiano, Deutsch.

Please let me know if there are any questions.

Thanks,

Steve

00
Follow this discussion to be notified about new activity
user profile
Seller_MedxFCuWNvXag
In reply to: Seller_MedxFCuWNvXag's post

HELP ME!

For the next period again 0 funds are available for withdrawal!

00
user profile
Seller_MedxFCuWNvXag
In reply to: Seller_MedxFCuWNvXag's post

HELP ME!

For the next period again 0 funds are available for withdrawal!

00
Reply
user profile
Steve_Amazon
In reply to: Seller_MedxFCuWNvXag's post

Hi @Seller_MedxFCuWNvXag,

Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.

I will provide updates as I get them, however you may be contacted directly by the team so please be on the lookout for that as well.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_MedxFCuWNvXag's post

Hi @Seller_MedxFCuWNvXag,

Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.

I will provide updates as I get them, however you may be contacted directly by the team so please be on the lookout for that as well.

Thanks,

Steve

00
Reply
user profile
Steve_Amazon
In reply to: Seller_MedxFCuWNvXag's post

Hi @Seller_MedxFCuWNvXag,

The team has reviewed your account and advised that you will need to complete a video verification interview to reactivate the account. Please reference the performance notification sent to you on 2/13/24 to schedule the interview. Please see below for more information.

  • Click on the link provided to schedule the call. If the link does not work, try to copy and paste it in another page or browser, or go to Settings—>Business Information—>Identity Information and follow the instructions you will find in the dedicated page;
  • Once you are on the page to schedule the call, two options will appear: starting an instant call or scheduling a video call. If you have all the documents at hands and can hold a video call in the moment, check if this option is available for your region. If it is, we recommend you to join the instant video call to make the process easier and quicker. Otherwise, you can schedule a call by choosing the language you would prefer to have the call in and the date and time that best suit you. Then acknowledge and confirm your appointment.
  • A confirmation will pop up on your screen with general instructions and guidelines on how to reschedule or cancel the video call. You will also receive a confirmation email.

How to prepare for the video call:

  • Prepare the original version of the documents submitted for the registration on Amazon and have them at hand before the video call starts;
  • Make sure you join the call from a device that has 1) a front-facing camera, 2) a stable and reliable internet connection, 3) Safari browser or Google Chrome browser, depending on your device’s operating system;
  • Only original documents that were submitted at the time of registration will be accepted.
  • Ensure you speak the language you selected as preferred language before joining the call. In case you don’t and your language is not included in the drop-down menu, please bring an interpreter or a translator to the call. The SIV team supports the following languages: English, Chinese, Japanese, Türkçe, Português, Hindi, Tamil, Vietnamese, Thai, Arabic, Español, Français, Nederlands, Svenska, Polski, Italiano, Deutsch.

Please let me know if there are any questions.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_MedxFCuWNvXag's post

Hi @Seller_MedxFCuWNvXag,

The team has reviewed your account and advised that you will need to complete a video verification interview to reactivate the account. Please reference the performance notification sent to you on 2/13/24 to schedule the interview. Please see below for more information.

  • Click on the link provided to schedule the call. If the link does not work, try to copy and paste it in another page or browser, or go to Settings—>Business Information—>Identity Information and follow the instructions you will find in the dedicated page;
  • Once you are on the page to schedule the call, two options will appear: starting an instant call or scheduling a video call. If you have all the documents at hands and can hold a video call in the moment, check if this option is available for your region. If it is, we recommend you to join the instant video call to make the process easier and quicker. Otherwise, you can schedule a call by choosing the language you would prefer to have the call in and the date and time that best suit you. Then acknowledge and confirm your appointment.
  • A confirmation will pop up on your screen with general instructions and guidelines on how to reschedule or cancel the video call. You will also receive a confirmation email.

How to prepare for the video call:

  • Prepare the original version of the documents submitted for the registration on Amazon and have them at hand before the video call starts;
  • Make sure you join the call from a device that has 1) a front-facing camera, 2) a stable and reliable internet connection, 3) Safari browser or Google Chrome browser, depending on your device’s operating system;
  • Only original documents that were submitted at the time of registration will be accepted.
  • Ensure you speak the language you selected as preferred language before joining the call. In case you don’t and your language is not included in the drop-down menu, please bring an interpreter or a translator to the call. The SIV team supports the following languages: English, Chinese, Japanese, Türkçe, Português, Hindi, Tamil, Vietnamese, Thai, Arabic, Español, Français, Nederlands, Svenska, Polski, Italiano, Deutsch.

Please let me know if there are any questions.

Thanks,

Steve

00
Reply
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