Why seller support refuse my pending order cancel request? Even order placed on 2024, over 21 days, FBA order
I'm FBA seller, I noticed that my account has orders pending for over 21 days, so I contacted seller support to check if there is any inventory held and if cancellation is needed.
However, seller support responded saying, "Note: We do not cancel Amazon Fulfilled orders on behalf of sellers, as Amazon is committed to providing an exceptional shopping experience for all customers. This includes items fulfilled by Amazon and those shipped directly by sellers."
Order numbers:
- 112-6345593-7249861, order date: 2024-11-04
- 113-3831561-2012263, order date: 2025-01-28
Why are FBA sellers unable to cancel orders that have been pending for over 21 days? Case ID: 17777532441
Could you please check all orders pending for over 21 days in my account and cancel them? Thank you!
Why seller support refuse my pending order cancel request? Even order placed on 2024, over 21 days, FBA order
I'm FBA seller, I noticed that my account has orders pending for over 21 days, so I contacted seller support to check if there is any inventory held and if cancellation is needed.
However, seller support responded saying, "Note: We do not cancel Amazon Fulfilled orders on behalf of sellers, as Amazon is committed to providing an exceptional shopping experience for all customers. This includes items fulfilled by Amazon and those shipped directly by sellers."
Order numbers:
- 112-6345593-7249861, order date: 2024-11-04
- 113-3831561-2012263, order date: 2025-01-28
Why are FBA sellers unable to cancel orders that have been pending for over 21 days? Case ID: 17777532441
Could you please check all orders pending for over 21 days in my account and cancel them? Thank you!
7 replies
Seller_WIztyJKCp18OJ
@Sandy_Amazon Sandy can you help me with my post, thank you so much!
Seller_rI7BZIczK8iAC
We are just other sellers here in this forum.
Amazon will NOT cancel them. If you don't understand their answer, use Google Translator:
Josh_Amazon
Hello @Seller_WIztyJKCp18OJ,
I understand the situation you are experiencing with the cancellation of your aged pending orders. Thank you so much for providing all the information and the case ID. I have reviewed the case and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
