Variation Reviews Are Not Sharing
Hello,
I'm experiencing an issue with the review-sharing feature across variants of my product. I have a parent listing comprising 16 child ASINs, representing the same product in different sizes and colors. Until recently, reviews were shared across all these ASINs. However, this functionality seems to have ceased for all but 2 of the ASINs.
I've already reached out to Seller Support multiple times regarding this issue. They responded each time with the same solution: they would update the category and refresh the reviews, advising me to wait for 24-48 hours for the reviews to start combining again. Despite their assurances and the passage of this timeframe (it has been almost 2 weeks now), there's been no change - the reviews are still not combining as they previously did.
Any advice or assistance to resolve this would be greatly appreciated.
Thank you!
Variation Reviews Are Not Sharing
Hello,
I'm experiencing an issue with the review-sharing feature across variants of my product. I have a parent listing comprising 16 child ASINs, representing the same product in different sizes and colors. Until recently, reviews were shared across all these ASINs. However, this functionality seems to have ceased for all but 2 of the ASINs.
I've already reached out to Seller Support multiple times regarding this issue. They responded each time with the same solution: they would update the category and refresh the reviews, advising me to wait for 24-48 hours for the reviews to start combining again. Despite their assurances and the passage of this timeframe (it has been almost 2 weeks now), there's been no change - the reviews are still not combining as they previously did.
Any advice or assistance to resolve this would be greatly appreciated.
Thank you!
9 replies
Seller_QsFgUBymegadO
@Rose_Amazon Would you be able to help us out with this issue? Your guidance would be greatly appreciated.
Michelle_Amazon
Hello @Seller_QsFgUBymegadO,
Michelle at Amazon here. I am sorry to hear that your reviews are not sharing in your variation. Can you please provide your case ID so I can take a look?
Thanks,
Michelle
Seller_QsFgUBymegadO
Hello @Michelle_Amazon
I was wondering if you had any chance looking into this issue. It is becoming quite a source of frustration, as it significantly affects our product's perception...
Thank you.