Customers who choose the replacement option, can we cancel the need to return it to us?
We sell posters, sometimes these posters show up damaged and the customer opens a return selecting the replacement option. From my understanding if the customer doesn't eventually return it they are then charged for the replacement order which was issued automatically.
Is there a way to stop this? We don't need to bother a customer with returning a damaged poster but if they choose the replacement option then they are forced to do so.
Customers who choose the replacement option, can we cancel the need to return it to us?
We sell posters, sometimes these posters show up damaged and the customer opens a return selecting the replacement option. From my understanding if the customer doesn't eventually return it they are then charged for the replacement order which was issued automatically.
Is there a way to stop this? We don't need to bother a customer with returning a damaged poster but if they choose the replacement option then they are forced to do so.
2 replies
Danny_Amazon
Hello @Seller_KUFoUuhV3KDEn- thanks for this post. You should be able to achieve this by setting up a Returnless Resolution rule. You'll want to also take a look through this page on replacements for seller fulfilled returns which confirms: "Items that contain a returnless resolution rule set will have the option of a returnless replacement, should the original item arrive damaged, defective, or materially different."
Let me know what questions you encounter as you get a chance to read through the above, and thanks again for visiting us here in the forums!
-Danny
