my products are missing
Hello there! I sent in fba 102 pcs goodz an only 5 of them were received, the remaining 97 are missing. What should i need to do?
my products are missing
Hello there! I sent in fba 102 pcs goodz an only 5 of them were received, the remaining 97 are missing. What should i need to do?
2 replies
Seller_7LrAV0m5llaI7
You would need to wait until the latest reconciliation date, and then submit your wholesale distributor invoices as proof of ownership for reimbursement.
Jameson_Amazon
Hi @Seller_QcenWWq9Qpifo,
Thank you for reaching out about this, I'm sorry to hear that this happened!
As mentioned in the replies here, have you received a reconciliation date for this shipment yet? Once that date arrives, you will then be able to request an investigation. You can find more information on this process in this help page.
If this is not resolved after that investigation, please send me your shipment ID and any case IDs you have for this shipment. I'd be happy to take a look to see how I can help further!
All the best,
Jameson
