Return packet not delivered
For 6 packets that are out for delivery, we receive an OTP, but the delivery associate gives me only 5 packets. Since one packet is missing, I do not share the OTP with him, so he marks it as 'Rejected by Seller' on his end and takes the packet back.
If 6 packets are sent out for delivery from the final delivery station, then one packet goes missing. This problem occurs almost every time – the number of packets actually delivered is less than the number that are out for delivery. However, this fact does not reach the EasyShip management, and no action is taken; the delivery associate ends up stealing the packets.
Moreover, if I talk to seller support, they tell me to file a safety claim, and when we do that, we only get Rs.10 for goods worth Rs.200.
If the packets are out for delivery from the final delivery station, then how do packets go missing?
Also, when the seller instructs the delivery associate to send an OTP for exactly the number of packets he has delivered, he refuses."
Return packet not delivered
For 6 packets that are out for delivery, we receive an OTP, but the delivery associate gives me only 5 packets. Since one packet is missing, I do not share the OTP with him, so he marks it as 'Rejected by Seller' on his end and takes the packet back.
If 6 packets are sent out for delivery from the final delivery station, then one packet goes missing. This problem occurs almost every time – the number of packets actually delivered is less than the number that are out for delivery. However, this fact does not reach the EasyShip management, and no action is taken; the delivery associate ends up stealing the packets.
Moreover, if I talk to seller support, they tell me to file a safety claim, and when we do that, we only get Rs.10 for goods worth Rs.200.
If the packets are out for delivery from the final delivery station, then how do packets go missing?
Also, when the seller instructs the delivery associate to send an OTP for exactly the number of packets he has delivered, he refuses."
3 replies
Seller_P5Hr97w9Zhvyd
Same with me also my product price is 1499 and customer return it then i open package it got empty then i file a safe t claim you will surprise amazon give me only 760 rupees via safe t claim. sometime 750 sometime 745 sometime 730 i dont know how they are calculate claim amount
Seller_AzoaPFdoGEVqV
Well, It's crucial you understand the disease. This isn't just an "unfair" policy. A significant portion of your losses are from organized theft within Amazon's logistics network.
We are not just paying fees; we are being robbed
Those "customer returns" that are costing you so much? Here is the playbook for how they often happen:
1) The Heist: A fraudulent order gets your product into a corrupt logistics hub.
2) The Swap: Your new product is stolen and replaced with junk. The package is resealed.
3)The Return: The worthless package is returned to you. The ATS and Local Hubs ( Case id-10988159542) thief keeps your valuable product, sells it in the local market, or strips it for parts to sell for cash. Then, they manipulate the back-end data, which blocks any proactive reimbursements or SAFE-T claims. Have you noticed how sellers are no longer getting proactive reimbursements?
4) The Denial: You file a SAFE-T claim. It's denied because the system shows a "successful" return. You are left funding the entire crime.
This is the system. Your instinct to leave for a fairer platform is the only logical response.
The question isn't if you should leave, but how long you are willing to fund your own losses?
You are not alone in this.
