Late Shipment rate
We keep daily shipments ready in time, but it shows late shipment rate more than 2% maximum times and it hampers our performance. Kindly see into this serious matter and give us relief at the earliest.
Late Shipment rate
We keep daily shipments ready in time, but it shows late shipment rate more than 2% maximum times and it hampers our performance. Kindly see into this serious matter and give us relief at the earliest.
4 replies
Abella_Amazon
Hello @Tanawade_s_Smart_Foo,
This is Abella from Amazon and would help you with your questions.
From the post above, I understand that you have concerns as your Late Shipment Rate is high.
The Late Shipment Rate (LSR) is all orders with a ship confirmation that is completed after the expected ship date as a percentage of total orders over both a 10-day or 30-day period. LSR only applies to seller-fulfilled orders. It’s important to confirm the shipment of orders by the expected ship date so that customers can see the status of their shipped orders online.
As stated you keep your shipments ready on time, but the focus point is whether the Shipments are getting picked and marked on time?
While you currently see a warning banner about the metric it is a heads up provided to maintain the metric within the defined target as per our guidelines.
We urge you to kindly maintain the metric within the target defined, and investigate on the root cause if there are any other issues from your end apart or from the Shipping carrier.
Ensure that you are identifying the root cause and working accordingly on corrective measure and preventive steps.
For more insights on our policies kindly click here.
Thank you for your post. I hope my response is beneficial towards your business.
Regards,
Abella.