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New Seller Community

5.9L members
3.4K discussions
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Seller_EZ5xwiIjMx9YO

Customer Wants to return but doesn't return the product

Need help customer wants to return item but never sends it back and the safe claim never give me back my money lets the customer keep the item

64 views
2 replies
Manage Buyer Experience
Tags:A to Z Claims, Buyer messages, Customer, SAFE-T
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Seller_EZ5xwiIjMx9YO

Customer Wants to return but doesn't return the product

Need help customer wants to return item but never sends it back and the safe claim never give me back my money lets the customer keep the item

64 views
2 replies
Manage Buyer Experience
Tags:A to Z Claims, Buyer messages, Customer, SAFE-T
00
Reply
2 replies
user profile
Seller_OvL8C4BJWiuS9
In reply to: Seller_EZ5xwiIjMx9YO's post

You can't file a safe-t claim without having the item returned. Did they request the return through Amazon? Did you already refund or did Amazon refund yet?

30
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Steve_Amazon
In reply to: Seller_EZ5xwiIjMx9YO's post

Hi @Seller_EZ5xwiIjMx9YO,

Steve from Amazon here, I am sorry that you are experiencing issues with this. Can you please provide me with the latest case IDs you have created to Seller Support for this issue?

I would like to review this situation further and see if I can help here.

Thanks,

Steve

00
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Seller_EZ5xwiIjMx9YO

Customer Wants to return but doesn't return the product

Need help customer wants to return item but never sends it back and the safe claim never give me back my money lets the customer keep the item

64 views
2 replies
Manage Buyer Experience
Tags:A to Z Claims, Buyer messages, Customer, SAFE-T
00
Reply
user profile
Seller_EZ5xwiIjMx9YO

Customer Wants to return but doesn't return the product

Need help customer wants to return item but never sends it back and the safe claim never give me back my money lets the customer keep the item

64 views
2 replies
Manage Buyer Experience
Tags:A to Z Claims, Buyer messages, Customer, SAFE-T
00
Reply
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Customer Wants to return but doesn't return the product

by Seller_EZ5xwiIjMx9YO

Need help customer wants to return item but never sends it back and the safe claim never give me back my money lets the customer keep the item

Manage Buyer Experience
Tags:A to Z Claims, Buyer messages, Customer, SAFE-T
00
64 views
2 replies
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2 replies
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Seller_OvL8C4BJWiuS9
In reply to: Seller_EZ5xwiIjMx9YO's post

You can't file a safe-t claim without having the item returned. Did they request the return through Amazon? Did you already refund or did Amazon refund yet?

30
user profile
Steve_Amazon
In reply to: Seller_EZ5xwiIjMx9YO's post

Hi @Seller_EZ5xwiIjMx9YO,

Steve from Amazon here, I am sorry that you are experiencing issues with this. Can you please provide me with the latest case IDs you have created to Seller Support for this issue?

I would like to review this situation further and see if I can help here.

Thanks,

Steve

00
There are no more posts to display
user profile
Seller_OvL8C4BJWiuS9
In reply to: Seller_EZ5xwiIjMx9YO's post

You can't file a safe-t claim without having the item returned. Did they request the return through Amazon? Did you already refund or did Amazon refund yet?

30
user profile
Seller_OvL8C4BJWiuS9
In reply to: Seller_EZ5xwiIjMx9YO's post

You can't file a safe-t claim without having the item returned. Did they request the return through Amazon? Did you already refund or did Amazon refund yet?

30
Reply
user profile
Steve_Amazon
In reply to: Seller_EZ5xwiIjMx9YO's post

Hi @Seller_EZ5xwiIjMx9YO,

Steve from Amazon here, I am sorry that you are experiencing issues with this. Can you please provide me with the latest case IDs you have created to Seller Support for this issue?

I would like to review this situation further and see if I can help here.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_EZ5xwiIjMx9YO's post

Hi @Seller_EZ5xwiIjMx9YO,

Steve from Amazon here, I am sorry that you are experiencing issues with this. Can you please provide me with the latest case IDs you have created to Seller Support for this issue?

I would like to review this situation further and see if I can help here.

Thanks,

Steve

00
Reply
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