All my transactions were deferred, and first-line support said this is normal/
All my transactions were marked as deferred, and I have a $0 payment for my next statement.
Customer support is not helpful—they just sent me links to policies like Delivery Date, EDD, PRD, etc. ...and are trying to explain that this is normal, but I see it as an anomaly. It started on my account on October 29, and all payments have been deferred from that date until December.
Nobody can explain why a 7-day deferral became 1 month.
My Case ID: 16643059261.
Can someone from the internal team help me? The delayed payment has ruined my business.
All my transactions were deferred, and first-line support said this is normal/
All my transactions were marked as deferred, and I have a $0 payment for my next statement.
Customer support is not helpful—they just sent me links to policies like Delivery Date, EDD, PRD, etc. ...and are trying to explain that this is normal, but I see it as an anomaly. It started on my account on October 29, and all payments have been deferred from that date until December.
Nobody can explain why a 7-day deferral became 1 month.
My Case ID: 16643059261.
Can someone from the internal team help me? The delayed payment has ruined my business.
39 replies
Seller_dQZ6Pm34LnGde
@SEAmod @Topher_Amazon @TaylorR_Amazon @Danny_Amazon @Blake_Amazon @Bryce_Amazon @KJ_Amazon @Quincy_Amazon @Rose_Amazon
Guys somebody help me? Does Amazon have financial problems, or what is going on?
I had a similar problem two years ago. It was only resolved after 8 months, and the cherry on top was that they verified me as the person who owns the account.
Seller_0xdtD36hDLHBC
I am assuming that you are 100% MF. What is your OTDR, VTR, and LSR?
BTW: there are now two OTDR stats on your account.
Also, how old is your account?
Seller_0xdtD36hDLHBC
Are you sure that your VTR is 0%? The target is over 95%.
Seller_T0qOSBvVNLY7P
Read the many posts about Deferred payments - Amazon now is holding money until customers pay their "invoices" - they say it is business customers, but not on mine, orders are not business customers are my orders are subject now to 30-45 day holds, unless you sign up for the "Fast Payments Plan" which Amazon charges 1.5 percent for. Amazon is just looking for another way to get some of our money.
CR_Amazon
@Seller_dQZ6Pm34LnGde
Hello there, my name is CR and wanted to drop a few resources below for your review.
- Deferred Payment news article
- Deferred Payment Policy page (updated)
- You can also reach out to seller-payments-experience@amazon.com which is the intake for feedback on this update.
In looking at the case # you provided, it appears an investigation has been started for this as of one day ago. Please continue to follow along within this case for further updates.
CR_Amazon
Seller_NtBgaHpimpKOO
Same here
Terrible
Not happy with these new Payment Policy
Seller_3xZhfSUQsfek8
I am not sure why they would keep it a month but 7 days after delivery has become a standard. They also renamed to deferred transactions and has nothing to do with regular or business customer, just Amazon finding more ways to keep our money longer. Forget seller history, time with company, etc., we all get to pay for their bad onboarding decisions.
Seller_rBzps3zYO8z95
some one needs to call a real power attorney and start a class action against amazon, cant be legal to change peoples terms of payment with out notice and they did it to everyone not just you be happy its only 5k not 500K
CR_Amazon
@Seller_s709ku5XmAyGe
Thank you for the case #. I am going to reach out to the appropriate partner team here to see if I can get you some additional information.
Thank you for your patience while I work on this for you.
CR_Amazon
