Not able to make a call
My account was recently deactivated due to a document verification issue. Unfortunately, I've been experiencing difficulties when attempting to contact health support via phone. Each time I make a call, I encounter an error message.
Is it possible to reactivate the account? Would appreciate any assitance
Not able to make a call
My account was recently deactivated due to a document verification issue. Unfortunately, I've been experiencing difficulties when attempting to contact health support via phone. Each time I make a call, I encounter an error message.
Is it possible to reactivate the account? Would appreciate any assitance
7 replies
Julia_Amzn
Hello @Seller_X6zMbQjD548tx,
Thank you for reaching out to us.
Please, follow the “Call me now" troubleshooting guide:
• Clear cache and cookies.
• Disable any scripts.
• Log out from all Amazon Selling Accounts, and Buying Accounts.
• Close and reopen the browser.
• Try calling from a different browser, i.e. use Google Chrome if Microsoft Edge is not working.
• Try using incognito mode.
• Check for internet connectivity issues.
If all steps of the troubleshooting guide were followed and you are still not able to connect with the Account Health agent, please reach out to us on the Forums, with the error message you have received:
Option 1: "Your call has ended. If you need to speak to us again, please request another call"
Option 2: "Call me now" link not available
Option 3: Error "Sorry, we are unable to process your request".
Waiting for the update from your end.
Thank you in advance,
Julia.
